Repairs Manager

• You will oversee all aspects of team performance, conducting regular 1:1s, managing absence, disciplinary procedures and training development.
• You’ll be leading a large team of multi-skilled trade operatives and team leaders, ensuring KPIs are met to maintain excellent service delivery levels.
• You’ll be part of the call-out rota for the repairs service. In practice, this amounts to 1 week every 6 months on call.
• You are the point of escalation for customer complaints, so you’ll need to take a balanced and proactive approach to ensuring positive outcomes.

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

• You will be confident coaching your team and delivering training sessions.
• You’ll have proven experience directly managing a multi-skilled team of operatives.
• You’ll have a full UK driving licence and a vehicle to enable to you travel across the region during the working day.
• Ideally, you’ll have some experience or knowledge of the housing sector, but we’d encourage applications from candidates out of sector who meet the other requirements.
• You should have an excellent working knowledge of Health and Safety requirements in a repairs service.

• Be a part of a company that offers tailored support services, going beyond just housing solutions.

This is a roam role, so you’ll work at least one day a week from our fantastic office at Hudson Quay in Middlesbrough, as well as out on site and at home. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Salary - £52,114 per annum
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Opportunities to buy and sell annual leave.