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Customer Service Representative
Glaz-Tech Industries
In‑person CSR handling B2B glass orders, data entry, phone support, and customer follow‑up.
3d ago
$15 - $16
Junior (1-3 years), Entry-level
Full Time
Shreveport, LA
Onsite
Company Size
229 Employees
Service Specialisms
Energy Efficient Glass
Laminated Glass
Solar & Reflective Glass
Shower Doors
Bullet Resistant Glass
Fire Rated Glass
Flat Glass
Tinted Glass
Sector Specialisms
Commercial
Residential
Energy Efficient
Construction
Specialty Glass
Solar
Reflective
Safety
Role
What you would be doing
customer calls
needs assessment
order supervision
b2b relations
ordering system
order processing
- Answering customer calls and being engaged with customers to understand their glass needs
- Following-up with customers on the status of their purchase
- Order Placement Supervision (Business to Business Relation - No Call Center Type Interactions)
- Learn and use the ordering system to place glass orders
What you bring
data entry
computer
typing
high school
customer service
glass
- Accuracy and attention to detail
- Data-Entry Based, Heavy Computer Use, Will Require Tape Measure Use
- Must possess strong computer and typing abilities
- Potential to make sales calls to prospective and existing customers
- Must be 18 years or older
- High School Diploma or equivalent
- 2 years of Customer Service Experience
- Strong interpersonal and customer service skills
- Experience in the Glass industry (preferred)
- Authorized to work in the US
- Company Paid Life Insurance
- Health Insurance With Employer Contribution
- Company Paid Employee Discount Program
- Medical, Dental, Vision and Disability Insurance
- Competitive Pay with Annual Performance Reviews
- 401K Plan with Employer Contribution
- Paid Vacation and 6 Paid Holidays
- In-person, 40 hour a week position (8 Hour Shifts, 30 minute lunches)
Information not given or found
Interview process
- bring photo id to interview.
Information not given or found
Security clearance- criminal background check required.
- drug screening required.
People also searched
Company
Overview
4 Million Investment
Capital Expenditure
In 2014, $4 million was invested to build a new manufacturing plant in Baton Rouge, expanding their operational footprint.
Founded 1990
Company Milestone
The company was established in 1990 in Tucson, Arizona, marking the beginning of its growth journey as a glass manufacturer.
- Operating across seven U.S. states, the company supplies low‑E, laminated, tempered safety, solar, reflective, fire‑rated glass and insulated glass units.
- Their typical projects range from commercial storefronts using Tubelite architectural aluminum systems to residential shower enclosures and mirrored installations.
- In 2024, they acquired assets of Tomakk Glass Partners in Shreveport, expanding their energy‑efficient glass offerings including low‑emissivity and tinted products.
- They stand out for pairing broad product capabilities with fabrication services like WaterJet and custom insulated glass performance engineering.
- Customer-Centric: We place customer satisfaction at the center of everything we do.
- Innovation: We encourage creativity and the continuous development of new technologies and solutions.
- Excellence: We strive for excellence in every product and service we provide.
- Integrity: We uphold the highest ethical standards in all of our business practices.
- Collaboration: We believe in teamwork and the power of collective effort.
2040
Net Zero Target by
Achieving net-zero emissions to minimize environmental impact.
- Commitment to sustainability: Integrates environmental responsibility into operations.
- Ongoing efforts to reduce energy consumption and minimize waste across production processes.
- Prioritizes the use of environmentally friendly materials in manufacturing.
- Strive to achieve gender balance in all levels of the company.
- Focus on hiring talent from diverse backgrounds to foster an inclusive work environment.
- Work toward increasing the representation of women in leadership roles.
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