Dispatcher at S And J Plumbing in Arlington Heights, IL | USD20-35 | Kablio
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Dispatcher
S And J Plumbing
Plumbing, heating, and mechanical services for residential, commercial, and industrial clients.
Coordinate plumbing technicians' schedules and ensure timely customer service.
1 months ago ago
$20 - $35
Entry-level, Experienced (8-12 years)
Full Time
Arlington Heights, IL
Onsite
Company Size
50 Employees
Service Specialisms
Plumbing Services
Residential Plumbing
Commercial Plumbing
Emergency Plumbing
Water Heater Services
Pipe Repair and Replacement
Drain Cleaning
Sewer Line Services
+7 more
Sector Specialisms
Residential
Commercial
Industrial
Role
Description
dispatch software
schedule management
service reporting
customer communication
urgent prioritization
field support
Participate in training so that you grow and develop as a professional.
Monitor the location and status of all plumbers to ensure they arrive at their designated appointments on time.
Strategically dispatch the right technician to the right job, leveraging a data-driven approach.
Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
Proactively communicate with customers to manage expectations and provide appointment updates.
Update customers throughout the day on the technician’s progress.
Prioritize urgent service requests to ensure immediate customer and company needs are met.
Utilize dispatching software and other computer programs to ensure all job details and customer records are accurate.
Complete all assigned administrative tasks in a timely and accurate fashion.
Provide ongoing support to plumbers in the field, helping them with scheduling issues.
Collaborate closely with the Customer Experience Manager to continuously refine and improve dispatching strategy.
Manage and adjust daily schedules for all field technicians to maximize efficiency and productivity.
Record and report the service calls.
Professionally engage with clients to understand their needs and address any issues or concerns.
Proactively communicate with clients to notify them of any delays, and reschedule appointments as necessary.
Requirements
dispatch experience
multitasking
detail oriented
dispatch software
geography knowledge
organized
3+ years of experience in a dispatch or customer service role, preferably in a service-based industry.
Ability to multitask and remain calm under pressure.
Exceptional attention to detail and ability to make data-driven decisions.
Proficiency with computer software, including dispatching systems, mapping tools, and standard office applications.
Strong geographical knowledge of Arlington Heights and surrounding areas.
Highly organized with exceptional follow-through abilities.
Learn the business and learn how to prioritize the most urgent customer calls.
Benefits
Growth opportunities
401k Plan with a 5% match
Competitive pay – $20-$35/hr. plus monthly bonuses
Work life balance – up to 2 weeks of PTO and holiday pay
PAID TRAINING – Nexstar training, Service Titan training, PSP training
Medical Insurance – we pay 80% for you and your family's insurance premiums for health, dental, vision. Blue Cross/Blue Shield PPO
Relaxed and fun atmosphere
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1985
Year Founded
The company was established in this year.
Specializes in heating, plumbing, and mechanical systems for both large-scale industrial and residential projects.
Has delivered plumbing solutions for government buildings, schools, and hospitals, with a focus on custom needs.
Utilizes a team of highly skilled technicians who manage everything from initial design to full system installation.
Notable for handling complex plumbing needs in tight spaces and difficult-to-access locations.
Dedicated to providing clients with efficient, cost-effective, and innovative solutions tailored to their specific requirements.
Culture + Values
We are committed to providing top-quality plumbing services and building lasting relationships with our clients.
We uphold the highest level of integrity, professionalism, and honesty in every aspect of our work.
We focus on delivering the best value to our clients while maintaining a dedication to the safety and well-being of our employees.
Our team is dedicated to continuous improvement and we invest in ongoing training to ensure we are always at the forefront of the plumbing industry.
Environment + Sustainability
Net Zero by 2030
Environmental Goal
The company aims to reduce its carbon emissions to zero by the year 2030, reflecting a strong commitment to combating climate change.
Committed to minimizing its environmental footprint and promoting sustainability in every project.
implements energy-efficient plumbing solutions for residential and commercial clients.
focuses on water conservation, reducing waste, and utilizing eco-friendly materials wherever possible.
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