Low Income Housing Institute (Lihi)
Develops, owns, and operates housing and supportive services for low‑income, homeless and formerly homeless individuals in Washington.
2 days ago
$21 - $28
Junior (1-3 years)
Full Time
Seattle, Washington, United States
Onsite
Company Size
269 Employees
Service Specialisms
Sector Specialisms
Description
intake paperwork
incident reporting
donations handling
janitorial maintenance
biohazard cleanup
emergency response
The monitor ensures a safe, clean, and secure environment for program participants, provides on‑site assistance, manages intake and exit paperwork, handles donations, and responds to emergencies while coordinating with other monitors and management.
- Assist clients/participants in completing intake and exit paperwork.
- Monitor individuals entering and exiting the shelter and enforce guest policy.
- Maintain logs and complete incident reports.
- Handle donations.
- Provide on‑site assistance to program participants.
- Monitor activities, safety, security and cleanliness in the shelter.
- Perform light‑maintenance and janitorial of common areas, entry, kitchen, community space, bathrooms, grounds and the perimeter.
- Prepare vacant units including light maintenance, cleaning and painting.
- Clean up biohazards using appropriate PPE.
- Respond to program participants' concerns and questions.
- Provide information and feedback to the Shelter Operations Manager on ongoing operations and participant welfare.
- Respond to emergencies and perform grounds checks.
- Call 911 for fire or injury emergencies.
- Alert LIHI staff and management of incidents, safety concerns and related issues.
- Document all incidents, maintenance needs and operational issues promptly via the assigned system.
- Foster a clean and safe environment.
- Engage in assigned training and meet training deadlines.
- Utilize PPE equipment and follow PPE protocols.
Requirements
problem solving
cultural sensitivity
computer skills
english
low‑income
maintenance
Candidates must work with minimal supervision, demonstrate cultural sensitivity, possess problem‑solving and basic computer skills, and be proficient in English; preferred experience includes serving low‑income or homeless populations and background in maintenance or customer service.
Additional requirements include reliable transportation, successful background and drug screenings, adherence to PPE protocols, completion of assigned training, and detailed incident and maintenance reporting within designated timeframes.
- Ability to work with minimal supervision.
- Sensitivity to cultural, race, gender, mental health and class issues.
- Problem solving and conflict resolution skills.
- Basic computer skills.
- Read, write and communicate in English.
- Experience providing services to low‑income or homeless individuals.
- One year of maintenance, customer service or direct service experience.
- Pass criminal background checks and drug screening.
Benefits
The Shelter Monitor position at Lakefront Community Shelter in Seattle is a full‑time role, Monday through Friday from 4 pm to 12 am, reporting to the Shelter Operations Manager. The unionized hourly pay ranges from $21.90 to $28.34.
- Access to reliable transportation.
Training + Development
Interview process
Visa Sponsorship
Security clearance
- must pass criminal background checks and drug screening.
Overview
Founded 1991
Year of establishment
The organization began in 1991 as a grassroots shelter in Seattle.
1,700+ Units
Total housing units managed
Over 1,700 housing units are managed across multiple counties.
30% AMI
Income eligibility threshold
Units serve households earning under 30% of the area median income.
700+ Homes
Permanent homes delivered
Over 700 permanent homes have been provided for previously homeless individuals.
- It finances and manages over 1,700 units across multiple counties in Washington, including innovative tiny-home villages built in collaboration with local partners.
- Their projects span permanent housing, transitional apartments, and hygiene centers—like a downtown rest stop offering showers, laundry, and toiletries.
- Alongside real-estate development, they run case management, life-skills training, youth programs, and financial literacy workshops at housing sites.
- Unlike typical nonprofits, they both own property and deliver on-site services—blending bricks-and-mortar with hands-on resident support.
Culture + Values
- Affordable housing does not mean poor quality housing.
- Innovative partnerships, creative project development and sustainable design features in affordable housing makes for a healthy, strong, and committed community.
- Develops, owns and operates housing for the benefit of low-income, homeless and formerly homeless people in Washington State.
- Administers a range of supportive service programs to assist those we serve in maintaining stable housing and increasing their self-sufficiency.
Environment + Sustainability
- Emphasizes sustainable design features in affordable housing developments.
- Committed to sustainable design that results in lower utility and operating costs in the long term.
- Incorporates energy-efficient systems and materials as part of its project development.
- Uses sustainable design as a strategy to build healthy, cost-effective affordable housing communities.
Inclusion & Diversity
- No clearly stated DEI strategy or gender‑related statistics publicly available on site or LinkedIn.