Senior AV Support Specialist
Crestron Electronics
Provide senior-level AV support for Crestron-based conference and collaboration spaces globally.
6 days ago ago
$51,000 - $72,500
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Rockleigh, NJ
Office Full-Time
Company Size
5,000 Employees
Service Specialisms
Engineering
Design
Consulting
Technical Services
Project Management
Automation
System Integration
Control Systems
Sector Specialisms
Government
Corporate
Education
Healthcare
Hospitality
Residential
Commercial
Smart Buildings
Role
What you would be doing
av support
crestron config
firmware updates
servicenow tickets
user training
data analysis
- Create intranet how-to guides, short videos, and announcements to promote room capabilities and best practices; deliver live and virtual user trainings.
- Provide AV support for global company events such as town halls and all-hands meetings.
- Maintain internal AV systems by scheduling firmware patches and managing devices through the XiO Cloud portal.
- Provide first-level AV support both onsite and remotely across USA, APAC, and EMEA to ensure global continuity of service.
- Collect and interpret system-level data for analysis with strong attention to AV signal flow and integration details.
- Collaborate with internal teams to configure and implement Crestron hardware in offices, huddle spaces, conference rooms, and open areas across campus.
- Support after-hours maintenance and on-call duties as needed to ensure AV system reliability.
- Upgrade and configure AV systems including Crestron DM, NVX, Flex UC Engines, video bars, microphones, speakers, and Automate VX systems; perform initial software and firmware updates.
- Own and manage ServiceNow tickets from open to close for incidents, requests, problems, and changes; document resolutions and create knowledge articles to improve mean time to resolve.
- Deliver in-person and remote support for Crestron-based rooms (daily checks, health monitoring, break/fix), prioritizing executive and high-profile spaces.
What you bring
crestron
dante
microsoft 365
networking
5+ years
it degree
- Ability to read and interpret intricate design system schematics, bill of materials and floor plans
- Ability to work independently and as part of a team
- Exceptional communication and stakeholder management; ability to translate technical issues for non technical audiences and partner closely with Tech Support and Engineering
- Expert‑level hands‑on with Crestron software (Toolbox, SIMPL/ SIMPL+, VisionTools Pro‑e, Crestron Remote, AV Framework) and hardware (AirMedia, control processors, DM/DMPS, NVX, touch panels, UC Engine, Automate VX)
- Ability to troubleshoot programs written in native Crestron platforms
- Strong networking fundamentals: TCP/IP, VLANs, DHCP/DNS, multicast, QoS/DSCP, and packet analysis; ability to implement/verify Teams QoS end to end
- Provided enterprise AV/UC support with at least 5+ years focused on Crestron ecosystems (design familiarity a plus).
- Ability to field after hours maintenance/on call as needed
- Experience managing large fleets via Crestron XiO Cloud (incl. Premium tier features/analytics) and legacy Fusion
- Microsoft 365/O365 administration experience: Teams (TAC), Teams Rooms, Intune, Exchange/Room mailboxes, Entra ID, and Active Directory
- Crestron control processor programming
- Dante proficiency for audio over IP systems; capable of designing, commissioning, and troubleshooting multi zone Dante networks
- Associates or Bachelor's degree in Information Technology or equivalent experience is preferred
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Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
1971 Founded
Year Established
The company was established in 1971, marking the beginning of its legacy in automation and control systems.
- a pioneer in the world of automation and control systems.
- specializes in creating integrated solutions that bring together technology, design, and functionality.
- offers sophisticated solutions for smart homes, corporate boardrooms, and other environments.
- produces cutting-edge products that streamline and enhance control over audio, video, lighting, HVAC, and security systems.
- known for seamless integration with hundreds of technologies, ensuring top-tier performance and scalability.
- offers custom-designed systems, providing personalized experiences to clients worldwide.
- undertakes notable projects such as world-class stadiums, luxury residences, large-scale commercial buildings, and high-tech theaters.
- is distinguished by its commitment to innovation and exceptional customer service.
- develops unique products including touchscreens, remotes, and software solutions.
- is recognized as a global leader in the automation sector.
- Innovation: Striving for excellence in everything we do, setting high standards and leading the industry with cutting-edge solutions.
- Customer Commitment: Delivering an unparalleled experience with every product and service, built on a foundation of trust and integrity.
- Collaboration: Working together to achieve common goals and creating an environment where ideas flow freely and everyone’s contributions matter.
- Accountability: Holding ourselves accountable for delivering on promises, taking ownership of results, and ensuring our actions align with our values.
- Respect: Creating an inclusive, welcoming environment where every individual’s voice is heard and valued.
2030 Goal
Net Zero Emissions Target
Commitment to achieving net zero emissions by 2030, showcasing long-term environmental ambition.
- Investing in sustainable product design and energy-efficient solutions.
- Reducing environmental impact across operations, including waste reduction and sustainable packaging.
- Promoting responsible sourcing and supply chain sustainability.
- Developing smart building technologies to help customers reduce energy usage and optimize resource consumption.
30% Women
Leadership Representation
Percentage of women in senior leadership roles reflects the company's commitment to gender diversity.
- actively promotes a culture of inclusion and belonging, fostering a diverse workforce.
- committed to hiring and retaining talent from diverse backgrounds.
- recruitment efforts focus on a wide range of communities to create a more inclusive environment.
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