Field Service Engineer

Description

• Enhance Technical Skills: Participate in training programs, workshops, and certification courses to enhance technical expertise and keep up with evolving equipment and systems.
• Service Reports: Prepare detailed service reports documenting the issues, actions taken, and outcomes for each service visit to ensure thorough communication and future troubleshooting.
• Feedback to Engineering Teams: Report recurring issues to engineering and product development teams, providing valuable feedback that supports continuous product and service improvement.
• Contribute to Service Improvements: Actively contribute to the development and refinement of service procedures, best practices, and troubleshooting guidelines to improve service delivery and efficiency.
• Troubleshooting & Diagnostics: Diagnose and troubleshoot technical issues, identifying the root causes and implementing effective solutions promptly to minimize downtime.
• Client Education: Educate clients on best practices for equipment use, care, and preventive maintenance to maximize equipment lifespan and performance.
• Stay Current with Industry Trends: Stay abreast of the latest industry trends, technological advancements, and product updates through continuous learning and professional development.
• Provide Client Training: Deliver comprehensive on-site training to clients, focusing on the operation, maintenance, and troubleshooting of the equipment to ensure they can use the systems effectively.
• Preventive Maintenance: Educate clients on the importance of scheduled preventive maintenance to optimize equipment performance and avoid unexpected failures.
• Remote and On-site Support: Provide remote and on-site technical support to clients, addressing their questions, concerns, and technical issues promptly.
• Address Client Concerns: Address client concerns and feedback professionally, ensuring high levels of customer satisfaction and fostering long-term loyalty.
• Technical Documentation: Maintain up-to-date technical documentation, including user manuals, service bulletins, and maintenance procedures, to provide clients with clear and actionable information.
• Conduct Initial Testing & Calibration: Perform initial testing, validation, and calibration of equipment to verify proper functionality and compliance with client specifications.
• Repair and Component Replacement: Request the repair or replacement of defective components, parts, and assemblies as needed to restore equipment to full operational status.
• System Integration Support: Assist with integrating new equipment into existing systems, ensuring seamless functionality and minimal disruption to ongoing operations.
• Build Client Relationships: Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions to ensure satisfaction.
• Service Documentation: Maintain accurate and detailed records of service activities, including maintenance logs, repair reports, and customer interactions for future reference and accountability.
• Install and Commission Equipment: Install and commission new equipment and systems at client sites, ensuring all components are correctly set up and fully operational.
• Emergency Service Requests: Respond to emergency service requests with urgency to minimize downtime and disruption to client operations.

Requirements

• Strong technical knowledge of electrical, mechanical, and software components of equipment, including diagnostic and troubleshooting capabilities.
• Ability to work independently with minimal supervision, managing multiple service calls and tasks efficiently.
• Proficiency in using diagnostic tools, meters, and software applications for equipment testing and repair.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical clients effectively.
• Associate’s or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Proven experience in the installation, maintenance, and repair of [specific equipment/systems] (e.g., industrial machinery, electronic systems, or software-integrated systems).
• A minimum of 5–8 years of experience as a Field Service Engineer or in a similar technical role, working with complex systems and equipment.
• Ability to build rapport and maintain positive relationships with clients, understanding their unique needs and offering tailored solutions.
• Strong organizational and time management skills, ensuring service calls are prioritized and completed in a timely manner.
• Flexibility in working hours is required to accommodate client needs and emergency service requests.
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues.

Benefits

• This is a full-time, field-based role, with competitive compensation and benefits.

Training + Development

Interview process

Visa Sponsorship

Security clearance