Senior Lead - Training Programs Operations and Partnerships (COR 540)

Description

• Develop partnership frameworks including SLAs, KPIs, and cost-sharing models
• Forecast operational needs based on program demand, seasonal peaks, and business unit requirements
• Identify, assess, and onboard training vendors, certification bodies, and subject matter experts
• Support the integration of technology (e.g., LMS, learning analytics, VR/AR tools) to elevate training quality and learner experience
• Coordinate with sectoral asset owners to manage the execution of sector-specific training pipelines (e.g., guest services, motorsports, hospitality)
• Implement continuous improvement processes based on performance analytics, feedback loops, and industry benchmarking
• Manage program budgets, including trainer costs, venue logistics, materials, and learner support services
• Monitor learner progress, completion rates, satisfaction scores, and employer feedback
• Serve as the main liaison between Qiddiya and external partners to ensure seamless program execution and alignment with strategic goals
• Oversee the implementation of hybrid (virtual & physical) learning environments, ensuring quality and learner engagement
• Lead the end-to-end operations of training programs across Qiddiya assets, including scheduling, learner onboarding, and performance monitoring

Requirements

• Strong relationship-building skills, with experience cultivating partnerships with external training providers and educational institutions
• Proven track record of successfully leading complex training programs and initiatives with measurable outcomes
• Bachelor's degree in Human Resources, Business Administration, Education Management, or a related field
• Professional certifications in Learning & Development, Project Management (e.g., CIPD, PMP) are a plus
• Strong analytical and problem-solving skills, with a focus on continuous improvement
• Excellent communication and presentation skills, with the ability to engage diverse audiences
• A minimum of 8-10 years of experience in training program management, operations, or organizational development, with a focus on partnership building

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance