Regional Manager

Description

• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Coordinates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed.
• Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis.
• Monitor property marketing efforts, including reviewing property websites and advertising.
• Approve expense requests and manage expense reporting to align with budget expectations.
• Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections.
• Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients.
• Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed.
• Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards.
• Oversee resident and vendor-related communications, ensuring timely resolution of issues.
• Perform site visits weekly, engage with team members, and schedule and host regular client calls.
• Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively.
• Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management.
• Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls.

Requirements

• Must be able to read documents, computer screens and data
• Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency.
• Ability to effectively communicate verbally and in writing.
• Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously.
• Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar.
• Knowledge of multifamily property management operations, respective markets, and industry trends.
• Four years in multifamily property management, with at least two years in a Community Manager role.
• Bachelor's degree from a four-year college or university Experience may substitute for education.
• Ability to lead, mentor, and develop on-site teams.
• A valid Driver’s license is required
• Ability to think strategically and implement business plans that align with financial goals and client expectations.
• This is a hybrid role, requiring the associate to be onsite visiting properties 3 to 4 days per week
• Ability to develop solutions and resolve challenges proactively.
• May be required to sit or stand for extended periods of time
• Ability to maintain positive client relationships.
• Must be able to operate a computer, keyboard, mouse and other office equipment
• Must be able to hear and understand verbal communications in person and over the phone or computer
• 3rd party management experience
• Skilled in Microsoft Office Suite and Property Management Software such as Yardi.
• Knowledge of budgeting, financial reporting, and variance analysis.

Benefits

• Paid time off plus floating holidays and volunteer days
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
• Opportunities for professional development, career growth, and role-based learning plans
• Weekly pay for all associates working onsite at an apartment community
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match

Training + Development

Interview process

Visa Sponsorship

Security clearance