Vertically integrated Oregon electric utility generating, transmitting and distributing power using diverse resources.
Provide customer support for energy services, handling inquiries and outages.
13 days ago ago
$22 - $33
Junior (1-3 years)
Full Time
Tualatin, OR
Hybrid
Company Size
2,915 Employees
Service Specialisms
Energy Management
Sustainability Services
Electricity Generation
Renewable Energy Solutions
Transmission and Distribution
Sector Specialisms
Energy
Commercial
Industrial
Renewable Energy
Carbon Free Energy
Electricity Generation
Electricity Transmission
Electricity Distribution
Role
Description
Requirements
high school
microsoft office
data entry
customer service
problem solving
resilience
Excellent problem-solving abilities
High school diploma or GED
Proficient data entry skills (minimum 20 WPM typing)
Strong multitasking abilities with attention to detail
2+ years customer service experience
Strong verbal and written communication skills
Pre-employment process includes drug screen (including marijuana), background check (public record and confirmation of high school diploma or GED) and employment verification check.
Skill and aptitude assessments sent to candidates.
Up to 8-weeks in-person training (8am-5pm, Monday-Friday)
Resilience, as you’ll often encounter fast-changing priorities and will need to remain calm, resourceful, and focused under pressure.
Calm and professional demeanor in stressful situations
Ability to navigate multiple computer applications simultaneously
Microsoft Office proficiency
We are looking for candidates that we feel will be successful in the role. Typically, we have found they possess these strengths: excellent customer service skills, the ability to be change agile, teamwork, computer savvy, and follow PGE’s guiding behaviors. They also show awareness for the advisor role, and are knowledgeable about, and show enthusiasm for, working at PGE. Instead of just listing your strengths, describe what you have accomplished because of those strengths.
Initial 30-60 days onsite after training has been completed before transitioning to hybrid model.
Benefits
This trainee position offers a maximum of one year to develop your skills, after which advancement to a regular Customer Service Advisor role depends on your performance and current business needs at Portland General Electric.
After training: Rotating schedule between the hours 7am-7pm. Schedules provided approximately 10 days before scheduled shift.
PGE Employees are expected to work during major outages. When we have many customers without power, there will be times when you are expected to report for outage duty. These can be 12-hour shifts and can include weekends and holidays as the Contact Center is staffed 24/7. Please note any hours over 40 hours per work week is considered overtime and PGE pays overtime at double time.
Training + Development
Information not given or found
Interview process
complete skill and aptitude assessments
phone screen for top candidates
in‑person interview (january or until filled)
pre‑employment drug screen and background check
employment verification check
Visa Sponsorship
position is not eligible for visa sponsorship
Security clearance
drug screen (including marijuana) and background check (public records, diploma/ged verification) plus employment verification
Company
Overview
1888 Founded
Company Establishment
The company traces its origins to 1888, marking the beginning of its historic journey in power generation and distribution.
$3.5B Revenue
Annual Revenue
The company generates approximately $3–3.5 billion in annual revenue, reflecting its substantial market presence.
> $200M Net Income
Financial Performance
The company consistently achieves net income exceeding $200 million, showcasing strong profitability.
50 Cities
Customer Reach
The company serves nearly a million retail customers across over 50 cities in Oregon.
the company began transmitting long‑distance power from Willamette Falls in 1889, a pioneering effort in the region
It operates a diversified fleet—hydro, natural gas, coal, wind and solar—alongside a sizable transmission and distribution network across Oregon
Serving nearly a million retail customers in over 50 cities, it blends generation, wholesale trading, and regulated retail operations
Typical projects include hydroelectric dams like T.W. Sullivan (still active from 1889), wind‑solar‑battery hybrids (e.g., Wheatridge), and transmission line expansions
Unusual facts: it closed Oregon’s last in‑state coal plant early and built one of the first long‑distance AC transmission systems in the U.S.
Culture + Values
We care deeply about our customers, our communities, and our employees.
We are committed to environmental sustainability and creating a clean energy future.
We embrace innovation and use technology to drive positive change.
We collaborate to achieve great outcomes and share a vision of success.
We operate with integrity, safety, and respect for all.
We hold ourselves accountable for delivering value to our customers and stakeholders.
Environment + Sustainability
Net zero by 2040
Carbon Neutrality Goal
Commitment to achieving net zero greenhouse gas emissions by the year 2040.
80% renewable by 2030
Renewable Energy Expansion
Aiming to generate 80% of electricity from renewable sources by 2030.
40% reduction by 2020
Carbon Emission Cut
Achieved a 40% reduction in carbon emissions from 2005 levels by 2020.
Focusing on energy efficiency, carbon-free resources, and sustainable energy solutions.
Investing in clean energy technology and electrification to accelerate decarbonization.
Inclusion & Diversity
Focused on building a culture of inclusion where everyone can bring their authentic selves to work.
Aim to increase the representation of women and minorities at all levels of the organization.
Set goals for improving gender and ethnic diversity in leadership roles.
Regularly conducts diversity and inclusion training and assessments.