Customer Service Advisor at Portland General Electric in Tualatin, OR | USD22-33 | Kablio

Role

Description

Requirements

high school

microsoft office

data entry

customer service

problem solving

resilience

Excellent problem-solving abilities
High school diploma or GED
Proficient data entry skills (minimum 20 WPM typing)
Strong multitasking abilities with attention to detail
2+ years customer service experience
Strong verbal and written communication skills
Pre-employment process includes drug screen (including marijuana), background check (public record and confirmation of high school diploma or GED) and employment verification check.
Skill and aptitude assessments sent to candidates.
Up to 8-weeks in-person training (8am-5pm, Monday-Friday)
Resilience, as you’ll often encounter fast-changing priorities and will need to remain calm, resourceful, and focused under pressure.
Calm and professional demeanor in stressful situations
Ability to navigate multiple computer applications simultaneously
Microsoft Office proficiency
We are looking for candidates that we feel will be successful in the role. Typically, we have found they possess these strengths: excellent customer service skills, the ability to be change agile, teamwork, computer savvy, and follow PGE’s guiding behaviors. They also show awareness for the advisor role, and are knowledgeable about, and show enthusiasm for, working at PGE. Instead of just listing your strengths, describe what you have accomplished because of those strengths.
Initial 30-60 days onsite after training has been completed before transitioning to hybrid model.

Benefits

This trainee position offers a maximum of one year to develop your skills, after which advancement to a regular Customer Service Advisor role depends on your performance and current business needs at Portland General Electric.
After training: Rotating schedule between the hours 7am-7pm. Schedules provided approximately 10 days before scheduled shift.
PGE Employees are expected to work during major outages. When we have many customers without power, there will be times when you are expected to report for outage duty. These can be 12-hour shifts and can include weekends and holidays as the Contact Center is staffed 24/7.  Please note any hours over 40 hours per work week is considered overtime and PGE pays overtime at double time.

Training + Development

Information not given or found

Interview process

complete skill and aptitude assessments
phone screen for top candidates
in‑person interview (january or until filled)
pre‑employment drug screen and background check
employment verification check

Visa Sponsorship

position is not eligible for visa sponsorship

Security clearance

drug screen (including marijuana) and background check (public records, diploma/ged verification) plus employment verification

Company

Overview

1888 Founded

Company Establishment

The company traces its origins to 1888, marking the beginning of its historic journey in power generation and distribution.

$3.5B Revenue

Annual Revenue

The company generates approximately $3–3.5 billion in annual revenue, reflecting its substantial market presence.

> $200M Net Income

Financial Performance

The company consistently achieves net income exceeding $200 million, showcasing strong profitability.

50 Cities

Customer Reach

The company serves nearly a million retail customers across over 50 cities in Oregon.

the company began transmitting long‑distance power from Willamette Falls in 1889, a pioneering effort in the region
It operates a diversified fleet—hydro, natural gas, coal, wind and solar—alongside a sizable transmission and distribution network across Oregon
Serving nearly a million retail customers in over 50 cities, it blends generation, wholesale trading, and regulated retail operations
Typical projects include hydroelectric dams like T.W. Sullivan (still active from 1889), wind‑solar‑battery hybrids (e.g., Wheatridge), and transmission line expansions
Unusual facts: it closed Oregon’s last in‑state coal plant early and built one of the first long‑distance AC transmission systems in the U.S.

Culture + Values

We care deeply about our customers, our communities, and our employees.
We are committed to environmental sustainability and creating a clean energy future.
We embrace innovation and use technology to drive positive change.
We collaborate to achieve great outcomes and share a vision of success.
We operate with integrity, safety, and respect for all.
We hold ourselves accountable for delivering value to our customers and stakeholders.

Environment + Sustainability

Net zero by 2040

Carbon Neutrality Goal

Commitment to achieving net zero greenhouse gas emissions by the year 2040.

80% renewable by 2030

Renewable Energy Expansion

Aiming to generate 80% of electricity from renewable sources by 2030.

40% reduction by 2020

Carbon Emission Cut

Achieved a 40% reduction in carbon emissions from 2005 levels by 2020.

Focusing on energy efficiency, carbon-free resources, and sustainable energy solutions.
Investing in clean energy technology and electrification to accelerate decarbonization.

Inclusion & Diversity

Focused on building a culture of inclusion where everyone can bring their authentic selves to work.
Aim to increase the representation of women and minorities at all levels of the organization.
Set goals for improving gender and ethnic diversity in leadership roles.
Regularly conducts diversity and inclusion training and assessments.

Articles

Careers at PGE

Sustainability at PGE

Electric Vehicles at PGE

Role

Description

Requirements

high school

microsoft office

data entry

customer service

problem solving

resilience

Excellent problem-solving abilities
High school diploma or GED
Proficient data entry skills (minimum 20 WPM typing)
Strong multitasking abilities with attention to detail
2+ years customer service experience
Strong verbal and written communication skills
Pre-employment process includes drug screen (including marijuana), background check (public record and confirmation of high school diploma or GED) and employment verification check.
Skill and aptitude assessments sent to candidates.
Up to 8-weeks in-person training (8am-5pm, Monday-Friday)
Resilience, as you’ll often encounter fast-changing priorities and will need to remain calm, resourceful, and focused under pressure.
Calm and professional demeanor in stressful situations
Ability to navigate multiple computer applications simultaneously
Microsoft Office proficiency
We are looking for candidates that we feel will be successful in the role. Typically, we have found they possess these strengths: excellent customer service skills, the ability to be change agile, teamwork, computer savvy, and follow PGE’s guiding behaviors. They also show awareness for the advisor role, and are knowledgeable about, and show enthusiasm for, working at PGE. Instead of just listing your strengths, describe what you have accomplished because of those strengths.
Initial 30-60 days onsite after training has been completed before transitioning to hybrid model.

Benefits

This trainee position offers a maximum of one year to develop your skills, after which advancement to a regular Customer Service Advisor role depends on your performance and current business needs at Portland General Electric.
After training: Rotating schedule between the hours 7am-7pm. Schedules provided approximately 10 days before scheduled shift.
PGE Employees are expected to work during major outages. When we have many customers without power, there will be times when you are expected to report for outage duty. These can be 12-hour shifts and can include weekends and holidays as the Contact Center is staffed 24/7.  Please note any hours over 40 hours per work week is considered overtime and PGE pays overtime at double time.

Training + Development

Information not given or found

Interview process

complete skill and aptitude assessments
phone screen for top candidates
in‑person interview (january or until filled)
pre‑employment drug screen and background check
employment verification check

Visa Sponsorship

position is not eligible for visa sponsorship

Security clearance

drug screen (including marijuana) and background check (public records, diploma/ged verification) plus employment verification

Company

Overview

1888 Founded

Company Establishment

The company traces its origins to 1888, marking the beginning of its historic journey in power generation and distribution.

$3.5B Revenue

Annual Revenue

The company generates approximately $3–3.5 billion in annual revenue, reflecting its substantial market presence.

> $200M Net Income

Financial Performance

The company consistently achieves net income exceeding $200 million, showcasing strong profitability.

50 Cities

Customer Reach

The company serves nearly a million retail customers across over 50 cities in Oregon.

the company began transmitting long‑distance power from Willamette Falls in 1889, a pioneering effort in the region
It operates a diversified fleet—hydro, natural gas, coal, wind and solar—alongside a sizable transmission and distribution network across Oregon
Serving nearly a million retail customers in over 50 cities, it blends generation, wholesale trading, and regulated retail operations
Typical projects include hydroelectric dams like T.W. Sullivan (still active from 1889), wind‑solar‑battery hybrids (e.g., Wheatridge), and transmission line expansions
Unusual facts: it closed Oregon’s last in‑state coal plant early and built one of the first long‑distance AC transmission systems in the U.S.

Culture + Values

We care deeply about our customers, our communities, and our employees.
We are committed to environmental sustainability and creating a clean energy future.
We embrace innovation and use technology to drive positive change.
We collaborate to achieve great outcomes and share a vision of success.
We operate with integrity, safety, and respect for all.
We hold ourselves accountable for delivering value to our customers and stakeholders.

Environment + Sustainability

Net zero by 2040

Carbon Neutrality Goal

Commitment to achieving net zero greenhouse gas emissions by the year 2040.

80% renewable by 2030

Renewable Energy Expansion

Aiming to generate 80% of electricity from renewable sources by 2030.

40% reduction by 2020

Carbon Emission Cut

Achieved a 40% reduction in carbon emissions from 2005 levels by 2020.

Focusing on energy efficiency, carbon-free resources, and sustainable energy solutions.
Investing in clean energy technology and electrification to accelerate decarbonization.

Inclusion & Diversity

Focused on building a culture of inclusion where everyone can bring their authentic selves to work.
Aim to increase the representation of women and minorities at all levels of the organization.
Set goals for improving gender and ethnic diversity in leadership roles.
Regularly conducts diversity and inclusion training and assessments.

Articles

Careers at PGE

Sustainability at PGE

Electric Vehicles at PGE