Front Desk/Customer Service Associate - Part Time

Description

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Establishes and maintains relationships with clients.
• Assists with Community preparations, including move-in and move-out processes.
• Carries out sales and leasing activities including: viewings, move ins, following up on enquiries.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.
• Supports events and activities within the Community
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
• Promote tenancy extensions and other revenue streams such as vending
• Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
• Look to maximise efficiency of utilities.
• Chase outstanding rent arrears following rent collection procedures in meeting property targets.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Raise purchase orders in accordance with procedures

Requirements

• Flexible approach to work and adaptable to thrive in a changing environment.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
• Good team player with strong relationship building and influencing skills
• Excellent organisation skills with the ability to multi task and prioritise
• A knowledge and understanding of UK Health and Safety requirements and legislation
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
• Ability to act autonomously, taking decisions and/or action when required.
• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Fluent English verbal and written communication skills
• Numerical skills necessary to complete the above activities

Benefits

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

• Good level of general education

Training + Development

Interview process

Visa Sponsorship

Security clearance