HVAC Service Manager

Description

• Regularly visit jobs in progress to inspect quality of work performed and to provide and oversee on the job training and technical support to field personnel.
• Remain available for after-hours personnel support.
• Resolve customer disputes regarding services performed.
• Provide service and technical support to all company personnel as required.
• Maintain company trade licenses and skills applicable to HVAC, chiller, boiler and controls service.
• Recommend procurement and ensure care of all required service tools, inventory and vehicles.
• Ensure code compliance and proper permitting for all work performed.
• Review efficiency reports for all techs every month.
• Arrange for organization and maintenance of service shop area and vehicles.
• Maintain adequate level of customer interaction and personal selling activity.
• Responsible for efficient flow of work, purchase orders, timecards, work orders, reports and billings.
• Ensure the quality, standardization, profitability and timeliness of all service department production, billing, paperwork, project estimates, etc.
• Oversee effective supervision and efficient scheduling of service mechanics and dispatch to reduce unallocated Tech Sales and Tech Management time.
• Enforce safety procedures, conduct safety inspections, and promote a culture of safety within the team.
• Work closely with Mechanical Solutions Sales Reps to achieve mechanical solutions sales, production and profit goals.
• Ensure adherence to department procedures and standards by technicians, office personnel and dispatchers.
• Conduct and/or schedule technical training to maintain a high level of technician skills.

Requirements

• Ability to travel to and inspect jobsites and to visit customer locations.
• Excellent customer service skills, with the ability to maintain professionalism and a positive attitude under pressure.
• OSHA 30
• Ability to climb ladders and function at heights.
• Effective communication skills, both verbal and written, for engaging with customers and internal teams.
• Working in inclement weather conditions
• This position may involve standing for extended periods and working in tight spaces.
• 15 years HVAC service experience including 5 years in a management position
• This position may require lifting to 75 lbs. from floor to countertop and countertop to floor.
• Possess interpersonal, leadership, computer, communication and management skills.
• Extensive knowledge of dispatch, job cost, HVAC mechanical and electrical systems, controls, technical service procedures, safety practices, service sales process, and estimating
• This position may require climbing ladders and the ability to function at heights.
• 2-year HVAC technical degree and 7 years HVAC service experience or 12 years HVAC service experience including 5 years in a management position or the equivalent combination of education and experience.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance