Support Assistant

Description

• Assisting with the delivery of a range of group work sessions
• Support the delivery of the referral process for new customers
• Assist in collating and submitting information returns on funding, health & safety and performance
• Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
• Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
• Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately
• Signposting customers to appropriate external support services, such as food banks and other community resources
• Supporting customers to be financially independent through budgeting plans and maximising income
• Assisting customers with day-to-day support and tenancy-related matters
• Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
• Assisting in the planning and delivery of a range of personalised support and move-on plans
• Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
• Clean and prepare customer rooms as appropriate
• Use the Lone Worker system as and when necessary
• Supporting customers to be ‘tenancy ready’, enabling successful move on
• Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
• Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
• Carry out day-to-day administration and operational duties
• Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking
• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
• Participate in team meetings, attend regular supervisions and reflecting practice sessions.
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
• Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
• Inspiring and motivating customers to meet agreed outcomes and develop life skills
• Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
• From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
• Act as point of contact on the phone, reception and deal with a range of enquiries
• Assisting in the promotion of customer involvement and consultation
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely

Requirements

• To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required
• Experience of delivering structured support in either housing or social care
• Experience of working with people in a customer facing environment
• Experience of working with vulnerable client groups

Benefits

• 28 days holidays plus bank holidays (pro rata) *delete for Full Time
• Flexible working options available
• Investment in your learning, personal development and technology
• Deliver your role in line with Riverside company values – “Our Riverside Way”
• Competitive pay & generous pension

Training + Development

Interview process

Visa Sponsorship

Security clearance