Senior Sales Co-Ordinator

Description

• Consistently delivers objectives on time and to the required standard.
• Support the sales team with processing large, complex or custom stock orders.
• Ensure all sales-related documents are accurate, compliant, and kept up to date.
• Train and mentor junior sales coordinators to strengthen team capability and performance.
• Sales support effectiveness: Maintain a 98% completion rate when assisting sales reps with order issues.
• Selects the most effective communication method for each situation, whether written, verbal or active listening.
• Complaint resolution: Achieve a 95% resolution rate for escalated customer complaints.
• Liaise closely with logistics and operations teams to ensure products are delivered to customers on time.
• Takes initiative to resolve challenges across teams or departments.
• Handle complex customer enquiries and complaints, escalating when required.
• Works collaboratively to exceed internal and external customer expectations.
• Actively participates in training and development activities.
• Monitor inventory levels and collaborate with supply chain colleagues to maintain stock availability.
• Analyse existing sales processes and propose efficiency improvements.
• Complex order resolution: Resolve 90% of complex orders within 24 hours.
• Customer satisfaction: Maintain a minimum customer service score of 4.7/5

Requirements

We are seeking a highly organised and driven Senior Sales Coordinator to manage complex customer enquiries, support sales operations, and help ensure seamless order processing across the business. This role requires strong problem-solving abilities, exceptional communication skills, and confidence in working with priority customer accounts. The Senior Sales Coordinator will also play a key role in mentoring junior team members and enhancing internal sales processes.

Technical Knowledge

• Familiarity with CRM systems and sales tracking tools.
• Excellent organisational and time management abilities.
• Knowledge of business requirements, company structures and internal workflows.
• Understands how decisions and actions impact the sales team and overall business performance.
• High accuracy and attention to detail.
• Consistently delivers high-quality work.
• Excellent administrative and organisational capabilities with proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong prioritisation skills, able to work under pressure.
• Maintains excellent punctuality and is ready to work at the agreed start time.
• Able to positively influence others.
• Smart, articulate and composed under pressure.
• Analytical, logical and effective problem-solver.
• Strong stakeholder management skills with credibility at all levels.
• Applies creative thinking to support improvements and new approaches.
• Strong understanding of sales processes and how sales coordination contributes to wider business objectives.

Benefits

Salary: £25,000 – £30,000

Yearly KPIs

Training + Development

Interview process

Visa Sponsorship

Security clearance