Guest Services Representative / Front Desk

Description

• Clean and sanitize common areas.
• Actively promote the Stay Rewarded® Loyalty Program to enhance guest engagement and satisfaction.
• Assist guests with questions, concerns, or complaints with professionalism and care.
• Keep entrances and sidewalks clear of snow and ice.
• Provide information about hotel amenities, local attractions, restaurants, shopping, and nearby churches.
• Handle cash transactions with accuracy and provide change when needed.
• Complete credit card authorizations.
• Report any guest, maintenance, or front desk issues to the General Manager.
• Follow all hotel safety and security policies.
• Accurately record all room, tax, My Store, and pet fee charges according to hotel policy.
• Maintain organized daily activity logs, including cash and call logs.
• Take and transfer calls, and accurately record messages.
• Support housekeeping by cleaning guest rooms when occupancy is high or staffing is limited.
• Efficiently handle check-ins, check-outs, and reservations.
• Keep the Front Desk Log updated.
• Warmly welcome and greet guests.
• Issue and track master keys and key cards for housekeeping and maintenance.
• Stock supplies, make coffee, and maintain the coffee bar.
• Operate the phone system using proper etiquette.
• Routinely inspect the property, including hallways, stairwells, entrances, outdoor lighting, and exterior doors.
• Deliver guest supplies (e.g., cribs, towels, toiletries).
• Assist with laundry: washing, drying, folding, and storing linens.

Requirements

• Organizational Skills: Ability to multitask while maintaining accuracy and efficiency.
• Strong Communication: Clear, friendly verbal and written communication.
• Basic Computer Skills: Familiarity with Microsoft Office and general computer applications.
• Dependability & Professionalism: Consistency, reliability, and a professional demeanor.
• Attention to Detail: Accuracy in financial transactions, guest records, and daily tasks.

Benefits

• Direct Deposit
• Monthly Bonus Potential
• Flexible Scheduling
• Growth Potential
• Competitive Pay
• Cross-Training Opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance