Compliance Support Officer

Description

As a Compliance Support Officer, you will play a key role in strengthening Notting Hill Genesis’ regulatory compliance and governance framework. Working within the Governance and Risk team, you will support regulatory assurance through effective data management, compliance reporting, audit activity, and continuous improvement.

You will help ensure NHG meets its regulatory obligations by maintaining critical compliance tools, supporting audits, analysing compliance data, and working closely with Directors and stakeholders to embed a strong culture of accountability, integrity, and good governance across the organisation.

• Own and oversee the Compliance Hub, ensuring content is accurate, up to date, functional, and user-friendly.
• Owning and maintaining the Compliance Calendar as a key governance control, ensuring accurate data, effective workflows, and timely completion of all external returns.
• Managing and monitoring the Asset & Liability Register, following up overdue entries with Directors and promoting good practice standards.
• Supporting compliance assurance activities, including quarterly audits covering asset and liability monitoring, access controls, and process improvement.
• Tracking actions arising from internal and external audits to ensure timely closure and continuous improvement.
• Collaborating with stakeholders to carry out audits using a risk-based approach, identifying gaps and ensuring corrective actions are implemented.
• Analyse compliance data to identify trends, gaps, and risks, producing targeted reports that support performance monitoring and improvement.
• Contribute to the development, review, and implementation of policies to ensure compliance with regulatory and statutory requirements.
• Maintain accurate project documentation, including plans, reports, and action logs.
• Provide guidance and support to compliance tool entry owners to ensure consistent application, high-quality data capture, and alignment with governance standards.
• Supporting organisation-wide understanding of regulatory obligations, including Consumer Credit Licensed products and SM&CR requirements.
• Keep up to date with regulatory changes and industry best practice, adapting processes and reporting to meet evolving requirements.
• Support the delivery of compliance training, workshops, and knowledge-sharing sessions across the organisation.
• Support the Head of Compliance with the preparation of clear, data-driven reports and papers for the Audit & Risk Committee and Executive Board.

Requirements

We believe great governance starts with great people. You will be proactive, detail-oriented, and confident working with data, systems, and stakeholders across the organisation.

This is a great opportunity for someone who enjoys working with data, processes, and people — combining analytical thinking with strong stakeholder engagement to help ensure we meet our regulatory obligations and continue to improve how we do things.

• Strong communication and interpersonal skills, with the ability to engage and influence a wide range of stakeholders.
• Strong ethical standards, demonstrating integrity, objectivity, confidentiality, and professional behaviour.
• Proficiency in Excel, with knowledge of D365 and Power BI desirable.
• Experience working with regulators and regulatory frameworks.
• Strong data analysis skills, with the ability to identify trends, gaps, and insights to inform decision-making.
• Experience interpreting, applying, and drafting policies.
• Dependable – delivering accurate, timely, and reliable compliance support.
• Progressive – driving continuous improvement in compliance processes and governance.
• Professional compliance certification or relevant compliance training.
• Excellent attention to detail and the ability to manage multiple priorities simultaneously.

Benefits

Location: Hybrid working – minimum two days per week in the office

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Salary: £37,720 – £41,911 per annum (35 hours per week)

Step 2: Successful candidates will be invited to interview

• Generous pension scheme
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Life Assurance x 4 annual salary
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Health cash plan

Training + Development

Interview process

Visa Sponsorship

Security clearance