Description
cost review
sla management
data insights
root cause
reporting tools
risk planning
This role sits at the intersection of supplier performance, commercial strategy, and operational delivery - driving accountability and continuous improvement across multiple logistics partners.
- Lead open-book cost and performance reviews with Procurement and Finance
- Promote a culture of partnership, transparency, and innovation across all logistics providers
- Ensure day-to-day execution consistently meets agreed SLAs and service standards
- Troubleshoot issues as they arise and act as the point of escalation for urgent service failures
- Translate data into actionable insights and share across the wider supply-chain team
- Work with drivers, planners, and warehouse teams to unblock issues quickly and prevent repeat failures
- Develop risk and capacity plans to ensure operational resilience and scalability
- Manage the performance framework for all 3PL partners, including MBRs/QBRs, KPI reviews, and SLA governance
- Track and deliver cost-to-serve improvements across all 3PL activities (inbound, storage, fulfilment, outbound)
- Observe loading, routing, and site activities to validate processes and identify improvement opportunities
- Lead root-cause investigations on missed slots, delivery failures, damages, and system issues
- Collaborate on strategic projects such as route optimisation, utilisation, network design, and storage efficiency
- Support contract reviews, commercial escalations, and supplier negotiations
- Build and maintain reporting tools that enhance visibility of OTIF, SLA compliance, cost, and sustainability metrics
- Support continuous improvement initiatives that enhance service quality and operational efficiency
- Drive accountability and continuous improvement through clear action tracking and follow-up
- Coordinate cross-functional input (Ops, Finance, Procurement, CI, Planning) into performance reviews and projects
Requirements
3pl management
power bi
sla design
cost optimisation
data analysis
communication
It’s an exciting opportunity for someone who loves combining commercial acumen, data, and collaboration to deliver measurable impact across a fast-moving, purpose-driven supply chain.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
- Comfortable operating at all levels — from warehouse floor to leadership presentations
- Experience working cross-functionally with Finance, Procurement, and Operations
- Strong understanding of open-book principles, SLA design, and continuous improvement
- Demonstrated experience managing 3PL or carrier relationships end-to-end across multiple service areas
- Proven track record in performance management, cost optimisation, and continuous improvement
- Excellent communication and stakeholder-engagement skills
- Familiarity with logistics systems, reporting tools (Excel, Power BI), and collaboration platforms (Slack, SharePoint)
- Strong commercial and analytical skills — confident using data to drive decisions
Benefits
🎁 Visit our UK perks hub - Octopus Employee Benefits
💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Training + Development
Information not given or found
