Senior Operations & General Manager

Description

• Coordinate with building engineering teams, maintenance contractors, and service providers to maintain optimal building performance
• Conduct regular training to ensure all team members understand and embody the client's standards
• Serve as the trusted facilities advisor to client's leadership, anticipating needs and delivering solutions
• Ensure adequate staffing and seamless service delivery across all operational hours
• Serve as the primary facilities liaison for the client's leadership, providing proactive communication and swift issue resolution
• Ensure full compliance with safety regulations, building codes, and corporate standards while maintaining the premium aesthetic that reflects our brand
• Develop innovative workplace programs that enhance employee engagement and reinforce the client's culture and values
• Build and maintain strong relationships with the client's stakeholders at all levels, from front-line employees to senior executives
• Lead and inspire facilities and hospitality teams to deliver consistent 5-star service that exceeds the client's expectations
• Own end-to-end facilities operations for our client's London HQ, ensuring seamless daily operations across all building systems and services
• Oversee space utilization, workplace optimization, and facility upgrades that enhance the client's employee experience
• Design and implement comprehensive hospitality protocols spanning reception services, concierge operations, guest relations, and executive support
• Embody the client's brand values and ensure all facilities operations reflect our commitment to excellence
• Establish and maintain luxury service standards that create memorable experiences for the client's employees, clients, and VIP visitors
• Handle all facilities-related escalations with professionalism, ensuring our client's reputation is always protected and enhanced
• Foster a service culture that prioritizes proactive care, problem-solving, and continuous improvement

Requirements

• Working knowledge of building systems, preventive maintenance programs, and facilities management software platforms
• Personally manage high-profile visitor experiences and executive-level hospitality requirements
• Experience in financial services or banking environments
• Exceptional interpersonal skills with ability to build trust and credibility with client's leadership and teams
• Proven track record managing comprehensive facilities operations including HVAC, security, technology infrastructure, and maintenance coordination
• Flexibility and resilience to handle multiple priorities in a dynamic banking environment
• Hotel industry experience strongly preferred, with demonstrated ability to translate hospitality excellence to corporate workplace settings
• Strong commercial acumen with budget management experience and P&L accountability
• Background coordinating events and executive meetings in corporate settings
• Professional certifications in facilities management (CFM, FMP) or hospitality management (CHA, CHE)
• Experience serving as single point of contact for senior executives and managing high-stakes client relationships
• International experience or cultural awareness aligned with the client's global presence
• Ability to work independently while maintaining close collaboration with client stakeholders teams
• Outstanding communication skills for presenting to executives and coordinating with diverse stakeholder groups
• Professional presentation and demeanour suitable for interaction with senior executives and external clients
• Demonstrated passion for service excellence and brand stewardship
• Experience with space planning, workplace design, and facility optimization in corporate banking or financial services environments preferred
• Genuine passion for hospitality and facilities excellence with pride in workplace presentation
• Proficiency in facilities management systems, work order platforms, and Microsoft Office Suite
• Minimum 5-7 years progressive facilities management experience in premium corporate environments, luxury hotels, or high-end mixed-use properties

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance