Business Analyst, Process Engineer

Description

• Train and support end users and business teams on automation best practices and process improvement tools.
• Partner with business leaders to analyze, document, and improve business processes through automation initiatives.
• Create and maintain detailed process documentation, SOPs, and automation governance guidelines.
• Design, test, and deploy automated workflows using tools such as Power Automate, Workato, or UiPath StudioX.
• Identify and prioritize automation opportunities by assessing ROI, complexity, and alignment with business goals.
• Monitor, measure, and report on automation performance, adoption, and process improvements.
• Collaborate with IT and Engineering to ensure automations meet security, compliance, and integration standards.

Requirements

• 3–5 years of experience in business analysis, process improvement, or operational excellence.
• Certifications in relevant platforms (e.g., Zapier Expert).
• Hands-on experience with one or more process automation platforms such as Power Automate, UiPath StudioX, Workato, or Zapier.
• Familiarity with CRM, ERP, or ticketing systems such as Salesforce or ServiceNow.
• Ability to analyze complex processes, identify inefficiencies, and develop data-driven recommendations.
• Experience working in financial services, fintech, or operations-heavy environments.
• Excellent communication, facilitation, and stakeholder management skills.
• Proficiency with Microsoft Office Suite, Jira, and Lucid Chart (or equivalent tools).
• Strong understanding of business process modeling, workflow design, and change management principles.
• Experience gathering and documenting requirements from multiple business stakeholders.
• Lean Six Sigma Green Belt or Black Belt certification (preferred).
• Strong problem-solving, analytical, and critical-thinking abilities.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance