IFM Ops Director
Jll
Lead IFM site, manage client relationships and oversee facility operations
22 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Derby, England, United Kingdom
Onsite
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
client partnerships
service delivery
budget management
technology adoption
facility operations
kpi management
- Build and maintain strong, strategic partnerships with client facility managers, operations teams, strategic functions (including Finance, BI, HR, etc.) and executive leadership
- Lead the IFM service delivery model including maintenance, operations, space management, and support services
- Manage IFM contract budgets and financial performance for the site
- Conduct regular client meetings, reviews, and strategic planning sessions
- Ensure seamless coordination between all IFM service providers and client operations
- Negotiate change orders and additional services with client approval
- Act as a transformational leader who can influence positive change and drive client satisfaction
- Lead technology adoption and digital transformation initiatives
- Direct daily facility operations including HVAC, electrical, plumbing, security, and life safety systems
- Prepare detailed performance reports and client presentations
- Foster a culture of innovation, accountability, and client partnership
- Develop and track KPIs and SLAs in partnership with client stakeholders
- Support client sustainability and corporate responsibility goals
- Manage integrated service teams across multiple disciplines (maintenance, cleaning, security, landscaping, etc.)
- Drive continuous improvement initiatives and service optimization across all IFM service lines
- Champion best practices and drive standardization across service delivery
- Manage client escalations and ensure rapid resolution of issues
- Serve as the primary client interface and relationship owner for the IFM account at the designated site
- Proactively identify client needs and develop solutions to exceed expectations
- Lead organisational change initiatives to improve service delivery and operational efficiency
- Identify cost optimisation opportunities while maintaining service excellence
- Mentor and develop team members to enhance capabilities and career growth
- Identify and implement innovative solutions to enhance facility performance
- Build high-performing, client-focused teams across all IFM service areas
- Collaborate with client leadership on long-term facility strategy and planning
What you bring
iwms
leed ap
contract management
change management
executive presence
bachelor's
- Track record of winning contract renewals and expanding account scope
- Experience with contract management and SLA performance tracking
- Exceptional relationship-building and client management capabilities
- Experience managing large, integrated service teams and multiple vendor relationships
- Comprehensive knowledge of IFM service delivery models and best practices
- Strong understanding of building systems and facility operations
- Demonstrated ability to lead complex, multi-disciplinary service teams
- Background in consulting or professional services delivery
- Demonstrated success in building and maintaining strategic client relationships
- Proven ability to influence and drive change in complex organizational environments
- Proficiency in IWMS and performance management systems
- 10+ years of facilities management experience with 5+ years in client-facing leadership roles
- Ability to be based at the client site and serve as the primary IFM representative
- Proven track record in IFM or multi-service facilities management environments
- Must be a transformational leader with proven change management experience
- Strong executive presence and communication skills for C-level client interactions
- Professional certifications (CFM, FMP, CPM, LEED AP, etc.)
- Strong business acumen with focus on client value creation
- Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field
- Exceptional client relationship management and account growth capabilities
- Experience leading transformational change and service improvement initiatives
- Track record of turning around challenging client relationships or underperforming accounts
- Knowledge of relevant codes, regulations, and industry standards
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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