Account Management & Sales Manager

Description

• Conduct regular one-on-one sessions and team meetings to review performance, share best practices, and set individual and team goals.
• Collaborate with marketing to align lead generation campaigns with Account Management objectives.
• Provide constructive feedback, recognition, and motivation to inspire team success.
• Monitor market trends and competitor activity to adapt strategies and maintain a competitive edge.
• Lead by example in building and maintaining strong client relationships based on trust, responsiveness, and long-term partnership.
• Manage and optimize the Account Management pipeline using CRM software to ensure accurate forecasting and reporting.
• Identify and pursue new business opportunities with property managers, HOAs, commercial accounts, and high-value residential clients.
• Foster a culture of accountability, collaboration, and continuous learning.
• Partner with HR and leadership to design and implement training programs in Account Management techniques, product knowledge, and customer service.
• Provide senior leadership with regular reports on Account Management activity, revenue performance, and team development progress.
• Ensure all proposals, contracts, and pricing are accurate, competitive, and profitable.
• Support Account Management staff in closing complex or high-value deals through active participation in client meetings, presentations, and negotiations.
• Establish clear Account Management goals, forecasts, and performance metrics.
• Collaborate closely with operations teams to ensure all client expectations are met or exceeded. Create and foster an internal “we” environment across the organization.
• Develop, implement, and oversee a comprehensive Account Management strategy to achieve company revenue goals across residential and commercial markets.
• Recruit, train, and mentor a high-performing Account Management team with a focus on professional growth and long-term retention.
• Handle escalated customer concerns with professionalism, urgency, and a solutions-focused approach.

Requirements

• Ability to pass a pre- employment drug test
• Experience with CRM programs
• English language proficiency spoken and written
• 3+ years of commercial snow removal experience
• Associate or Bachelor's degree
• 5+ years of experience working in the landscape/lawn maintenance industry
• 5+ years of team leadership experience
• High School diploma or equivalent
• Valid driver's license and clean driving record
• 3+ years of Green Industry sales
• Bilingual: English-Spanish
• Proficient in use of technology including Microsoft suite

Benefits

• DOT health card

Training + Development

Interview process

Visa Sponsorship

Security clearance