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Assistant Manager
Greystar
Assist community manager in leasing, resident relations, and property operations.
6d ago
Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Sutton, England, United Kingdom
Onsite
Company Size
23,000 Employees
Service Specialisms
Property Management
Real Estate Development
Investment Management
Construction Services
Property Leasing
Asset Management
Facility Management
Tenant Services
Sector Specialisms
Active Adult
Life Science
Logistics
Single Family Rental
Student
Modular
Role
What you would be doing
rent collection
leasing reports
unit availability
tenant management
financial review
resident relations
- Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
- Actively seeks interaction and contact with residents to proactively seek to improve service delivery.
- Stays informed about current market and competitor conditions that may impact the community’s occupancy and results.
- Oversees on-site enquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Uses the Company’s property systems to generate sales and leasing reports and monitors unit availability data and ensuring it is accurate and up to date.
- Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
- Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings.
- Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
- Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
- Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.
- Acts up covering the Community Manager responsibilities’ in his or her absence ensuring work is organised and executed in line with Greystar expectations.
- Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures.
- Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solutions.
What you bring
p&l
microsoft office
property software
landlord legislation
team player
numerical skills
- Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- Detailed knowledge of Landlord/Tenant Legislation
- Proficiency in using property operations software. Training will however, be provided.
- A strong team player but capable of working autonomously and taking ownership.
- Excellent organisation skills with the ability to multi task and prioritise.
- Fluent English verbal and written communication skills.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
- Numerical skills necessary to complete the above activities.
- Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
- Good level of general education.
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Interview process
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Company
Overview
$78B Assets
Assets Under Management
Reflecting the company's financial strength and extensive real-estate portfolio.
$35B Pipeline
Development Projects
Highlighting the company's expansive global development initiatives and future growth potential.
€1.4B Investment
European Real Estate
Signifying the company's strategic investment in European housing markets.
- Its founder transformed a niche multifamily operator into a global real-estate powerhouse.
- Today it owns, develops, invests in and manages a wide range of rental assets — from apartments and student beds to labs and logistics hubs.
- Greystar has shaped skylines with projects like build‑to‑rent towers in the U.S. and Europe, student villages in Australia and modular living factories in Pennsylvania.
- Specialisms span multifamily, student housing, active‑adult and single‑family rentals, logistics/industrial facilities, life‑science campuses and modular construction.
- Strategic bets include modular homes, life‑science labs, single‑family rentals and logistics distribution centers — marking it a versatile real‑estate innovator.
- Its expansion crosses continents — investing €1.4 billion in European apartments and launching its first build‑to‑rent in Melbourne as a housing-supply pioneer.
- In 2024 it rolled out a cohesive ‘family of brands’ across 100+ U.S. developments, tailored to different life stages and rental experiences.
- With a reputation for vertical integration — managing assets, investments and construction in‑house — it stands out in an industry of fragmented players.
- Integrity
- Respect
- Professionalism
- Accountability
- Service
- Teamwork
5% Reduction Target
Long-term sustainability goal
Aims to reduce energy, GHG emissions, water, and waste by 5% every five years (~1% per year).
Seven of Eight Top 10
GRESB ratings achievement
Seven of eight investment vehicles ranked in the top 10 peers based on GRESB ratings in 2019.
107 Variables Tracked
Greystar Green Awards metrics
Monitors 107 variables across energy efficiency, water consumption, waste reduction, and other sustainability metrics.
26,000t CO₂ Saved
Greenford Quay modular construction impact
Modular construction at Greenford Quay saved the equivalent of 26,000 metric tons of CO₂.
- Achieved multiple five-star GRESB ratings in 2019
- Partnered with HD Supply and Arbor Day Foundation to plant ≥ 7,500 trees in the first year via consolidated maintenance ordering
- 'Sustainable September' campaign engaged over 15,000 associates in 2023
10% Engagement
Strategic Goal
Sets a target to increase engagement of women and minority-owned contractors by 2025.
200+ Members
Veterans Group
Focuses on fostering inclusion and recognition for veterans within the organization.
- Core values include Equality alongside diversity, inclusion, and belonging.
- DEI effort is company-wide and team-member-driven, not siloed in a division.
- Framework built around Talent, Awareness, Giving Back, Ecosystem, Foundations.
- Regional DEI resource groups open to all team members, with local action plans.
- Business/functional DEI leadership groups set strategic goals.
- Women’s Inclusion Network offers mentorship ('Thrive Mentorship') and peer networking ('Connecting Circles').
- RISE peer-to-peer mentoring for onsite teams.
- DEI Champion Circle promotes cultural heritage and awareness initiatives.
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