Community Manager - Residences at Capitol View

Description

• Handle escalated resident concerns, leading resolution efforts to maintain a high level of resident satisfaction.
• Provide accurate and timely financial and operational performance reports clearly explaining trends and variances.
• Motivate and coach the team to effectively execute sales, marketing, and operational activities that achieve occupancy and retention goals.
• Maintain open communication with all team members to align goals and ensure smooth operations.
• Cultivate strong relationships with residents, addressing concerns and ensuring a positive living experience.
• Foster a positive, collaborative work environment where all team members are encouraged to share knowledge and grow professionally.
• Oversee property operations, ensuring the community is maintained to high standards and all policies are effectively enforced.
• Execute resident retention strategies to foster long-term satisfaction and loyalty.
• Review and analyze financial reports to track performance and adjust strategies as needed to meet or exceed targets.
• Assist with the preparation and implementation of the annual budget, ensuring expenses are controlled and additional income opportunities are identified.
• Manage the financial performance of the community by executing strategies to meet goals.
• Ensure marketing efforts, including outreach, social media, and community events, are executed consistently to boost brand awareness and occupancy.

Requirements

• Proven supervisory experience, including hiring, training, and evaluating team members.
• Ability to connect with residents, build meaningful relationships, and create a welcoming community.
• Strong problem-solving abilities and a creative, solution-oriented mindset.
• Exceptional customer service skills and a professional, customer-focused attitude.
• A polished, professional appearance with the ability to represent the brand with pride.
• 2+ years of experience as a Property/Community Manager and 4+ years in Multi-Family Property Management.
• Proficiency with property management software, apps, and general computer programs.
• Proven leadership skills with the ability to motivate, mentor, and develop a dynamic team.
• Excellent verbal and written communication skills, with a focus on clear, effective interaction.
• Strong financial acumen with experience creating and managing budgets to meet financial goals.
• Being available to work weekends as needed.

Benefits

• Health and wellness benefits including medical, free dental, vision, and basic life benefit
• Give back days allowing you time away from work to volunteer and pursue personal interests
• Employee Referral Program
• Retirement planning with a 401(k) program and company match
• Competitive compensation along with various monthly bonus incentives
• Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!
• Housing discounts
• Extensive training programs
• Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave

Training + Development

Interview process

Visa Sponsorship

Security clearance