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Customer Service Assistant
Jeld-Wen, Inc.
Provides administrative support, handles vendor/customer calls, processes billing and records.
8d ago
Junior (1-3 years)
Full Time
Kissimmee, FL
Onsite
Company Size
16,000 Employees
Service Specialisms
Manufacturing
Window & Door Solutions
Sustainability
Building Materials
Construction Services
Engineering
Design
Product Innovation
Sector Specialisms
Residential
Commercial
New Build
Renovation
Public Sector
Private Sector
Fire Rated Doors
Coastal Applications
Role
What you would be doing
document management
financial records
bill review
erp entry
vendor management
office supplies
- Administrative functions such as electronic and physical filing; scanning, copying, and organizing documents, and creating company documents.
- Maintain a system of financial recordkeeping to include issuing receipts and recording payments.
- Review bills of materials and maintain them in the system.
- Follow established company safety policy and procedures.
- Process credits and debits.
- Assisting other departments administratively as needed.
- Answer incoming calls from customers and vendors.
- Entering receivers into the ERP software.
- Maintaining electronic documents such as miscellaneous spreadsheets for the office etc.
- Maintain all vendor files and contact information.
- Maintain the office supply stock levels and keep the office supply room organized.
What you bring
excel
sharepoint
salesforce
high school
leadership
communication
- Strong interpersonal and leadership skills.
- Strong work ethic (honesty and integrity are key for this position and to our organization).
- Must be willing to accept and receive frequent training, supervision, and assistance from positions and supervisory personnel.
- Must be proficient in Microsoft Office Suite products with advanced Excel skills.
- Clear and precise communication skills and the ability to work within a team
- The ability to work in a manufacturing and fast-paced environment.
- Strong analytical skills to analyze safety & health data.
- Demonstrate a self-motivated attitude and ability to comprehend the importance and confidential nature of all information.
- Excellent communication skills including helpfulness and patience in dealing with vendors, customers, contacts, and fellow employees.
- Must be able to pass a pre-employment physical examination and drug screen.
- High school diploma, associate degree preferred.
- Exemplary customer service skills and attention to detail.
- Be able to communicate effectively with Production Supervisors and co-workers.
- Must be able to work overtime as needed.
- Share Point & Salesforce experience preferred.
- Previous to work efficiently in a fast-paced environment.
- Must be able to work in a team-oriented environment.
- Must have effective communication skills and be able to communicate with many levels of personnel effectively and tactfully in various situations and environments.
- Strong communication, presentation, training and facilitation, project management skills are essential.
- One (1) year of administrative assistant experience is preferred.
- Excellent communication skills
- Have reliable transportation and be punctual and dependable for each assigned shift.
- Must be able and motivated to learn.
- Month-end processing.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre‑employment physical examination and drug screen required.
People also searched
Company
Overview
Founded 1960
Historical Milestone
The company was established in 1960 with its initial millwork plant in Oregon.
Public Listing 2017
IPO Milestone
Marking a pivotal growth milestone, the company went public in 2017 after recapitalization by Onex in 2011.
Multi-billion Revenues
Financial Success
Generates significant revenue from products including interior/exterior doors, wood, vinyl, and aluminum windows.
100+ Sites Globally
Operational Presence
Operates over 100 manufacturing and distribution sites across approximately 16–19 countries.
- Specialises in serving both new‑construction and repair/remodel segments across residential and non‑residential markets.
- Notable brands under its umbrella include LaCANTINA, VPI in North America, and Swedoor and DANA in Europe.
- Has achieved recognition on Newsweek’s ‘Most Trustworthy Companies in America’ list multiple years running.
- Unique moment: faced a rare court-ordered divestiture of a factory in 2021 due to antitrust action, highlighting its industry prominence.
- Integrity: We conduct business with honesty, transparency and ethical behavior.
- Quality: We are dedicated to delivering high‑quality products and services that meet or exceed customer expectations.
- Innovation: We embrace innovation and continuously seek new ways to improve our products, processes and services.
- Customer Focus: Our customers are at the center of everything we do; we listen to their needs and strive to exceed expectations.
- Teamwork: We believe in the power of collaboration and respect each other’s opinions to work toward common goals.
- Sustainability: We are committed to environmental stewardship and strive to minimize our impact on the environment.
35% Sustainable Wood
Wood Sourcing Achievement
Achieved 35% of global wood sourcing from sustainable or certified sources, representing a significant improvement over previous efforts.
56% Waste Reduction
Manufacturing Waste Reduction
Reduced manufacturing waste to landfill at the Pottsville, PA facility by 56% within a six-month period.
100% Renewable Energy
Energy Sourcing Achievement
Five European facilities are now powered entirely by renewable energy sources, marking a major step toward sustainability goals.
Net‑Zero by 2050
Climate Commitment
Committed to achieving net-zero Scope 1 and Scope 2 greenhouse gas emissions by 2050, aligning with global climate targets.
- Denmark’s Swedoor brand launched a door recycling project to advance circularity.
- ENERGY STAR® Partner of the Year (2024) for leadership in energy efficiency and low‑VOC products.
- Recognized as one of America’s Climate Leaders (2025) for GHG emissions intensity reduction.
44% Board Women
Diverse Leadership
The company ensures gender diversity at the highest leadership level.
300+ DE&I Courses
Training Programs
The organization offers extensive training in diversity, equity, and inclusion.
52% Ethnically Diverse hires
Diverse Talent Pipeline
Reflects a commitment to ethnic diversity in early career and internship roles.
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