Provider of modular buildings, temporary structures, and related services for diverse industries.
Reports to: Credit and Collections Manager. Position Summary: Provide excellent customer service to internal and external customers by identifying and resolving issues and concerns promptly to ensure Satellite Shelters receives payment for products and services.
The role involves researching customer disputes on invoices, investigating payment shortages, assisting accounting with taxing errors, and handling returned mail to correct invoice addresses. It also includes fielding correspondence from account holders, reconciling ACH and check deposits daily, applying deposits to customer accounts, and using remote deposit for in‑house checks while ensuring accurate posting in the accounting system.
The employee creates status reports on customer accounts, works with the AR team to investigate partial payments or deductions, informs them of unprocessed payments, and reports discrepancies that could affect account status. No formal supervisory responsibilities are required.
Education requires a high school diploma or equivalent and at least two years of accounts receivable or finance experience, with demonstrated ability to collaborate. Required skills include attention to detail, self‑drive, time management, proficiency in MS Office and bank portals, strong customer focus, effective communication, problem‑solving, and interpersonal abilities.
The position demands high concentration due to frequent interruptions and strict deadlines, is largely sedentary with occasional filing, lifting, and driving. Compensation is a base hourly range that may vary based on qualifications, and eligible employees may receive medical, dental, vision, PTO and other ancillary benefits.