Commercial DER Technical Support Officer

Description

This role serves as the primary liaison between applicants and internal engineering teams for Commercial DER projects (30 kVA – 1 MVA), ensuring effective communication and smooth progression throughout the project lifecycle. It also involves providing specialist technical assessments and guidance to support applicants and enable timely approvals. The role requires strong technical knowledge to assess Commercial DER projects and assist applicants throughout the application process, while collaborating closely with internal engineering teams.

• Ensure compliance with all Western Power requirements prior to issuing Approvals to Operate.
• Undertake general and specialised DER project activities, including project analysis, financial administration, proactive follow-up to progress or deactivate projects, and other duties to facilitate on-time project delivery.
• Manage complex DER enquiries where defined business processes may not exist, with guidance from the Commercial DER Team Leader.
• Provide responsive customer support and manage enquiries, delivering accurate information on products, services, and project progress
• Serve as the primary interface for Commercial DER projects (30 kVA – 1 MVA) from enquiry through to approval to operate, acting as the key point of contact between applicants and Western Power internal engineers.
• Provide technical support and guidance throughout the application process, managing enquiries and resolving issues, including escalated or complex matters, ensuring all matters are finalised.
• Identify and implement continuous improvement opportunities to enhance internal processes and customer experience.
• Build and leverage strong internal relationships to support the business in meeting customer needs while delivering consistently positive customer outcomes and experience.
• Validate customer submissions, perform technical assessments prior to referring for engineer assessment, and review and validate engineering responses before providing advice to applicants.

Requirements

• Ability to convey complex material and reasoning both verbally and in written form, to internal and external Stakeholders.
• Advanced proficiency in digital systems and technology - MS Office suite (Outlook, Word, Excel) and internet browser (Internet Explorer) or equivalent.
• Prior experience with demonstrable, effective administrative, organisational, prioritising, planning, and coordinating skills preferably within a project, planning environment, preferably within a DER related field or related area.
• Advanced written and verbal communication skills and demonstrated experience drafting succinct correspondence to customers.
• Strong customer focus, stakeholder management, influencing, interpersonal and communication skills.
• WA Certificate of Education / Completion of year 12 with English and Mathematics.
• Strong customer service experience, including experience dealing with complex customer queries in a high volume and complex environment.
• Experience working with Commercial Solar Projects.
• Demonstrated technical understanding of small-scale DER applications and processes and sound working knowledge of relevant technical standards, such as WASIR, Basic EG Requirements.

Benefits

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. As a WORK180-endorsed employer for women, we are proud of our commitment to inclusion. You can learn more about this through our Reconciliation Action Plan and Disability Access and Inclusion Plan.

• An award-winning employee recognition and benefits programme.
• The opportunity to purchase up to four weeks of additional leave per year.
• Flexible work arrangements to support part time work, working hours and working from home arrangements.
• In addition to standard leave, enjoy three wellness leave days each year.
• 22 weeks paid parental leave and 5 days of First Nations cultural leave to support family and cultural connections.
• Over 50% of our employment opportunities are driven by career progression.
• Access to salary packaging, social club activities, and discounted health insurance and gym membership.
• On-site café available for convenient meals and refreshments throughout the day.
• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.

Training + Development

Interview process

Visa Sponsorship

Security clearance