Onsite AV Technician

• Coordinate service requests and escalate complex issues to higher-tier support teams
• Respond to issues in real time, performing troubleshooting and minor repairs as needed
• Conduct proactive system inspections, preventative maintenance, and documentation
• Participate in a weekly operations meeting with Mason OMS Management
• Support meeting room readiness, including equipment testing and user guidance
• Maintain accurate records of onsite activities and system health reports
• Provide daily oversight and management of all installed AV systems

Mason is seeking a Dedicated Onsite AV Technician to serve as the primary onsite AV support resource for one of our valued clients. The technician will be embedded at the client site and responsible for maintaining all installed AV systems to the highest operational standards. This role requires proactive system management, timely troubleshooting, and consistent end-user support to ensure flawless meeting room operations and system reliability.

Duration: 1 year beginning Jan. 1st 2026, with potential for an extension

• Strong organizational and documentation abilities
• Excellent communication and customer service skills
• 3+ years of experience in AV support, IT helpdesk, or technical field service
• Ability to work independently while maintaining alignment with remote management
• Working knowledge of AV systems, conferencing platforms, and general troubleshooting methods

Our Comprehensive Employee Benefit And Perk Package

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (1 hour lunch break)

• Family-Friendly Company Events & Outings: We host regular events and outings to foster a family-friendly atmosphere and build team camaraderie, like our Warehouse Jam Sessions and Holiday Parties!
• Caring Ownership: We believe in mutual dedication. If you're committed to Mason Technologies, we are equally committed to you. We prioritize the well-being of our employees and their families, ensuring a supportive and caring work environment.
• 401k with Matching: Plan for your future with our 401k program, featuring competitive company matching.
• Paid Time Off (Holiday/Vacation/Sick/Personal): Generous PTO to ensure a healthy work-life balance and time for relaxation and personal needs.
• Unlimited Growth Opportunities: We believe in fostering talent and providing opportunities for continuous professional growth.
• Bagel Thursdays & Tuesday Lunch Catering: Enjoy weekly treats with Bagel Thursdays and Tuesday Lunch catering at our offices!
• Medical, Dental, and Vision Coverage: We provide comprehensive healthcare benefits to keep you and your family healthy and secure.