Internal Communications Business Partner

Description

Day to Day Communications

You’ll be the chief liaison between our enterprise supply chain partners and internal comms, translating complex priorities into clear, compelling narratives that drive engagement and alignment. If you thrive in fast paced environments, understand regulated organisations, and have a passion for change communications, this is your moment.

Be the voice that connects strategy to people, within the organisation and the partners that deliver our capital programme.

• Lead BAU comms: intranet stories, team briefs, leadership packs, and email updates.
• Collaborate with supply chain and enterprise partners to amplify impact.
• Align directorate messaging with company-wide narratives.
• Explore new formats and channels to keep our messaging fresh and effective.
• Share stories with Corporate Affairs and Customer Comms to boost brand reputation.
• Create the strategy for communication across our 100+ supply chain partners, for safety, delivery and landing the UU customer needs
• Build trusted relationships with senior leaders across CEC.
• Help leaders build confidence and clarity across their teams.
• Champion inclusive, accessible communications.
• Monitor impact and adapt strategies based on feedback.
• Partner with HR, Transformation, and other functions to deliver timely, relevant updates.
• Design and deliver tailored comms plans for change initiatives.
• Translate business priorities and transformation programmes into engaging, accessible communications.
• Advise on tone, channel strategy, and storytelling that resonates.
• Track engagement and feedback, turning insights into action.
• Work closely with the Head of Colleague Communications to ensure message coherence.
• Provide hands on support writing, editing, and shaping content for diverse audiences internally and externally.

Requirements

We’re looking for a seasoned Internal Communications Business Partner to lead our high performing team and strategic communications for our Commercial, Engineering, and Capital Delivery (CEC) functions. This is a senior level role with real influence. Your work will shape how thousands of colleagues in United Utilities and our supply chain partners understand our business goals, embrace change, and deliver exceptional service.

Location: Hybrid, Lingley Mere, Warrington (2 -3 days in office)

• Strategic thinker with strong planning and campaign management skills.
• Understanding of change management principles and their comms applications.
• Experience in regulated sectors such as utilities or energy.
• Extensive experience in internal communications, employee engagement, and change comms.
• Exceptional writing and storytelling ability to simplify complex topics.
• Highly organised, with a knack for juggling multiple priorities.
• Skilled in producing content for internal channels: video, podcasts, intranet, email, etc.
• Proven ability to advise senior leaders and influence at all levels.
• Professional qualification in PR or internal communications (e.g. CIPR, CIIC) or equivalent experience
• Familiarity with matrix organisations and multi-stakeholder environments.

Benefits

Salary: Competitive + up to 20% bonus + £5k car allowance

• Competitive salary + up to 20% bonus
• Hybrid working with flexibility
• £5k car allowance
• A supportive, inclusive culture where your expertise will be valued
• Private healthcare and wellbeing benefits
• Up to 14% employer pension contribution (21% combined)
• A chance to make a real impact in a high-investment, high-growth area
• 26 days’ holiday rising to 30 with service, plus bank holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance