Interim Operations Manager - Metering

Description

• Collaborate with customer facing teams, customers and brokers to seek feedback on service offering to support company growth and retention targets
• Represent ‘Data Integrity’ on all technology projects to ensure quality and standards are maintained
• Line manage a cross functional team of operative , driving performance to;Market leading level of metering services, quality, cost and efficiencySupport the achievement of the overall SMART/AMR roll out programmeOptimise companies onboarding process, maximising the number of meters starting on time with the correctly appointed agents avoiding financial penalties and resulting in great customer serviceProactively manage individual and team performance, development and resourcing
• Support the team in resolving complex issues in each specialised area
• Enhance customer journeys; working with the process and performance team, and digital teams, identify and drive data improvements in the use of systems, people & processes and ensure they are embedded into Customer Operations teams & business areas where cross functional activity exists.
• Proactively manage individual and team performance, development and resourcing
• Drive operational compliance, working with the Regulations team to deliver strong compliance, governance and adherence to Supply Licence Conditions
• Ensure processes are updated, embed into the teams by ensuring training is provided
• Effectively scrutinise data highlighting any risk issues
• Leading and managing initiatives and projects in the areas of data.
• Conduct regular data performance reviews with the teams, working in partnership to continuously improve quality & consistency of data across the operational teams
• Establish and drive new ways of working that will improve the quality and integrity of data
• Optimise companies onboarding process, maximising the number of meters starting on time with the correctly appointed agents avoiding financial penalties and resulting in great customer service
• Provide leadership and expert knowledge on all aspects of B2B energy operations. Upskill and cross train team members.
• Develop, implement and track a set of data KPI’s to monitor performance, productivity & quality and provide accurate and timely reports and insight to the Senior Management Team.
• Be involved in multi-disciplinary projects to enhance digital capabilities within operations and manage a diverse team.
• Ensuring we have slick and effective processes to drive successful outcomes that improve cost to serve that increase productivity
• Support the achievement of the overall SMART/AMR roll out programme

Requirements

• Strong communication and influencing skills
• Ability to communicate, collaborate and provide staff guidance & training
• Knowledge of Junifer systems
• A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement/operational and service excellence
• Demonstrated experience in managing multi-functional teams including registration/metering to success
• Strong organisational skills with the ability to balance tactical and strategic priorities
• Ability to self-manage, take ownership of process and system improvements and drive changes through to delivery of data insight
• Experience of UK power and gas systems and markets and B2B industry processes
• Understanding data requirements to regulatory requirements
• Excellent analytical and problem-solving skills with attention to detail

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance