Manufacturing for Electrical Energy Generation and Distribution
Power System Testing
Power Equipment Diagnostics
Medium- and High-Voltage Equipment Testing
Protection Testing
Role
Description
troubleshooting
technical support
repair improvement
documentation
process improvement
site support
Participate in company promotional activities (fairs, exhibitions, conferences, etc.).
Assist technicians in troubleshooting OMICRON test equipment.
Collaborate closely with Application Engineers and other Technical Support Engineers to increase knowledge and ensure prompt resolution of customer issues.
Support continuous improvement of component repair methods and capabilities.
Develop and implement resolutions to identified problems, and follow standard practices and procedures.
Identify, document, and recommend improvements to existing procedures and tools to enhance customer satisfaction.
Document customer interactions.
Support Application Engineers during customer site visits.
Provide timely and effective technical support to customers through phone and email communication.
Diagnose mechanical, hardware, software, and systems failures using established procedures.
Develop tailored instruction guides to support troubleshooting and product use.
Assist engineers with technical issues and recommend solultions.
Requirements
windows
electrical engineering
firewall
power systems
3+ years
problem solving
Experience working with Windows operating system.
Experience in customer support preferred.
Reliable work style with self-initiative.
Must be able to see, hear, speak and write clearly in order to communicate with customers; manual dexterity required for occasional reaching and lifting of large objects more than 50 pounds, and operating office equipment; Frequent sitting, occasional bending and kneeling.
Bachelor Degree in Electrical Engineering, Electronics required.
Excellent command of written and spoken English and excellent presentation skills.
At least 3 years’ experience in related field preferred.
Quickly adapt to new processes, system enhancements and workflow changes.
General knowledge of firewall protection and IT networks infrastructure preferred.
General knowledge of power systems, especially in the fields of power system protection and network equipment.
Available to participate in company's promotional activities (fairs, exhibitions, conferences, etc).
The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.
Enjoy working in a small team environment.
Attention to detail and strong problem-solving skills.
Benefits
Offering an attractive benefit package
Not just offering a position, but an opportunity for growth and development in a international multi-cultural company
Our extraordinary corporate culture and strong commitment to a healthy 'work-life-balance'
Having fun while working as a part of a professional team
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
1984
Year Founded
The company was established in 1984 and has since grown into a global specialist.
23 Offices
Global Presence
The company maintains 23 offices worldwide, serving customers in over 170 countries.
99% Export
Export Rate
99% of their products and services are exported globally, fueling growth through international focus.
A global specialist in high-precision testing, diagnostics, and cybersecurity solutions for medium- and high-voltage equipment.
Flagship products like the CMC 500 offer revolutionary protection testing through speed, accuracy, and innovation.
Provides hands-on training, webinars, and global user events through the OMICRON Academy.
Typical projects include protection relay testing, digital substation commissioning, and grid cybersecurity audits.
Offers 24/7 global support and focuses on energy-sector tools for sustained growth.
Unusual fact: Produces a popular podcast and hides Easter eggs in magazine titles, blending tech insight with playful touches.
Culture + Values
Customer satisfaction is a top priority.
Innovation drives our products and solutions.
Commitment to quality in every aspect of our business.
Continuous improvement through feedback and learning.
Collaborative work environment fostering teamwork and respect.
Trust and integrity in all relationships.
Passion for technology and industry leadership.
Environment + Sustainability
2030
Net Zero Target
Aim to achieve net-zero carbon emissions by 2030 through strategic initiatives and sustainable practices.
Implementing energy-efficient solutions in our products and operations
Commitment to reducing our ecological footprint
Increasing use of renewable energy sources
Dedicated to circular economy practices, including recycling and reusing materials
Promoting sustainability through product design and innovation
Regular monitoring and reporting of environmental impact
Inclusion & Diversity
Promoting equal opportunity and fair treatment for all employees
Fostering a culture of respect and inclusion
Continuous development programs for underrepresented groups
Encouraging diversity of thought and perspective in teams
Supporting gender parity in leadership roles and throughout the company