Resident Relocation Coordinator Lexington, KY)

Description

• Complete all tasks identified in the site work plan and perform other duties as assigned.
• Conduct site setup activities, including the arrangement of office, relocation files organization, identification of vendors, and off-site relocation units.
• Participate in and facilitate resident and community meetings and drop-in sessions to discuss the relocation process and resident relocation rights and benefits.
• Conduct pre-inspection of units to ensure they meet decent, safe, and sanitary requirements before offering them as a comparable relocation unit.
• Participate in weekly supervision and scheduled site meetings with the Project Manager/Assistant Project Manager.
• Serve as a liaison between HOU, property management, clients, and residents.
• Participate in surveying residents to understand their relocation needs and relocation preferences.
• If needed, provide packing supplies, tips, demonstrations, and assistance.
• Provide weekly and monthly reports to clients, the project manager, and the development team.
• Implement procedures for minimizing resident property damage, including inventorying furniture and taking photos or video, and serve as the initial point of contact regarding resident claims of damage or loss. In the event of property damage or missing belongings, serve as a liaison between the resident and moving company to facilitate timely resolution of the claim.
• Interface with residents' families, friends, or social services providers to ensure seamless delivery of services and address relocation challenges.
• Schedule, coordinate and supervise moves and other move-related tasks, including pest inspection and unit turnover as needed.
• Prepare and distribute appropriate notices to affected households regarding the relocation program and ensure proof of resident receipt for notices are received and on file as required.
• Implement relocation policies as outlined in the approved relocation plan.
• Ensure relocation files contain required documentation and the data-tracking system is updated regularly.
• Assist with utility disconnection and reconnection and completion of the change of address forms (if applicable) for households needing assistance.
• Work closely with construction, property management, development, and moving contractors to ensure residents vacate their units per the relocation schedule, surrender keys to the property management, and units are properly secured.
• Provide relocation counseling and assistance in compliance with applicable Federal, State, or local regulations.
• Create an agenda for weekly relocation meetings, take minutes of each meeting, and distribute them to the team within 48 hours of the meeting.
• Regularly update and maintain relocation files, database, lottery list, and relocation tracking reports.
• Serve as an HOU representative to local, state, federal, housing agencies, and community groups.
• As part of the assessment process, take an inventory of tenant belongings and furniture, taking note of large furniture, infestation, clutter, and hoarding issues.
• Check-in with residents at least 30 days before moving and follow up weekly three weeks before the moving date. Conduct final check-in 72, 48, and 24 hours before the moving date.
• Provide verbal interpretation and written translations if the resident population requires communication in specific languages.
• Notify residents of the move-in date and provide ongoing contact and support to ensure they are prepared to move.

Requirements

• Must be able to pass employment criminal background screening
• Willingness to learn and receive feedback.
• Knowledge of Microsoft Office and Google Suite as well as database applications.
• Ability to maintain a calm atmosphere under pressure and stressful situations.
• Ability to lift up to 20 lbs, work in adverse weather conditions, and stand for extended periods of time.
• Experience in relocation services, social services, customer service, or other similar fields.
• Have a propensity to learn and take on more tasks or responsibilities.
• Must have excellent customer service, interpersonal, verbal, and written communication skills.
• Excellent organizational skills.
• Able to work some evenings and Saturdays.
• Be a creative problem-solver.
• Organized and detail-oriented with the ability to prioritize multiple requests.
• Must be able to multitask and prioritize responsibilities and work under strict time constraints on various projects.
• Bi-lingual in Spanish preferred.
• Must be able to walk up to 4 miles per day and ascend up to four flights of stairs at a time.
• Valid driver's license.
• Must have a High School Diploma (Bachelor's Degree is preferred).
• Able to work with diverse populations and communicate effectively with numerous stakeholder groups, including staff, clients, and residents.
• Must be able to pass a pre-employment criminal background screen.
• Self-directed and able to work independently.
• Reliable transportation.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance