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Customer Service Officer, Northpoint City
Frasers Property Limited
Deliver mall customer service, handling enquiries and redemption programmes.
9d ago
Entry-level, Junior (1-3 years)
Full Time
Singapore
Onsite
Company Size
5,032 Employees
Service Specialisms
Commercial property development
Residential property development
Hospitality
Retail property
Industrial & logistics
Sector Specialisms
Residential
Retail
Commercial
Business Parks
Industrial & Logistics
Hospitality
Role
What you would be doing
promotion execution
customer service
enquiry handling
redemption management
administrative support
- Assist in the execution of shopping mall’s promotion and redemption programmes.
- Provide excellent customer service to internal and external customers.
- Handle all customers’ enquiries and provide assistance
- Ensure that the redemption process during the advertising and promotion campaign period is carried out properly
- Provide administrative support to the Management Office whenever necessary
What you bring
6 days
retail
customer service
team player
communication
weekend
- Able to work 6 days work week, retail hours and shift work
- Prior Customer Service Officer experience in retail mall will be highly preferred
- Good team player with strog communication and interpersonal skills
- Customer centric personality and positive attitude
- Able to work on weekends and Public Holidays
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1963
Year Founded
The company was established in 1963, marking its origins in the mid-20th century.
40B
Assets Under Management
The company manages approximately S$40 billion in assets, reflecting its significant financial scale.
150+
Hotels Operated
Its hospitality arm operates over 150 hotels and serviced suites, showcasing its extensive global presence.
70+
Cities Served
The company's hotels and serviced suites are spread across more than 70 cities worldwide.
- It spans five major real-estate classes.
- From its Singapore HQ, it designs, builds and manages malls, homes, business parks, hotels, logistics hubs and serviced apartments globally.
- It operates REITs across retail, industrial, commercial and hospitality sectors, anchoring its investment arm.
- Its signature projects include One Bangkok, large mixed-use precincts in Australia, Europe and Asia.
- It excels at integrated developments—housing, offices, hotels and leisure—woven into liveable urban districts.
- Notable for rebranding Australand to Frasers Property Australia after acquisition in 2014, expanding its footprint.
- It uniquely combines development with long-term asset management and REIT sponsorship.
- Collaborative: Teamwork is the key to our success. We challenge and support each other. We partner with our colleagues, customers and stakeholders to create shared value. We share our expertise and seek others’ advice.
- Progressive: Curiosity drives us to seek opportunities to innovate. We are energetic and purposeful. We are proactive, not reactive. We embrace change.
- Respectful: Respect for our customers and ourselves is at the heart of everything we do. We listen and seek to understand. We believe in each other’s expertise. We appreciate and value each‑other’s commitment and the balance we all need in our lives.
- Real: Authenticity is the essence of all our dealings. We celebrate diversity. We do what’s right. We take ownership and accept accountability. We are what we do.
16 GWh
On-Site Solar Energy Generated
Generated over 16 gigawatt-hours of on-site solar energy by FY22, showcasing significant progress in renewable energy adoption.
161,000 sq ft
Solar PV Installed
Installed over 161,000 square feet of solar photovoltaic panels by FY23 to support renewable energy initiatives.
95%
Waste Diversion Rate
Achieved a 95% diversion rate for waste generated in landlord-controlled areas, reducing landfill impact.
12,000 sqm
Carbon-Neutral Carpets
Procured 12,000 square meters of carbon-neutral carpets in 2021, aligning with responsible sourcing policies.
- Committed to achieving net‑zero carbon across Scopes 1, 2 and 3 by 2050; first SGX‑listed real estate company to make this commitment.
- Five business units and three REITs have developed net‑zero carbon roadmaps; over 5,900 employees trained on sustainability.
- Targets include science‑based carbon reduction roadmaps by 2022, climate‑risk assessments, and TCFD‑aligned adaptation plans by 2024.
- Aim to green‑certify 80 % of owned and managed assets by 2024 across certifications like Green Mark, BREEAM, WELL and LEED.
- Implemented Group‑wide responsible sourcing policy; two modern slavery statements enacted.
Top 3 gender equality
Equileap ranking
Ranked among the top three SGX-listed companies for gender equality and globally in the top 12% for gender equity.
69% equity recognition
Global recognition for gender equity
Recognized as an Employer of Choice for gender equity by Forbes and the Workplace Gender Equality Agency for six consecutive years.
52% female workforce
Global workforce composition
Over half of the global workforce is female, reflecting strong female representation across all levels of the organization.
2 weeks paternity leave
Enhanced parental policies
Offers at least two weeks of paternity leave for male employees in Singapore, alongside additional compassionate leave for miscarriage.
- Initiatives include the Group DEI Framework and taskforce (established FY21), along with inclusive leadership and unconscious-bias training programs.
- Selected as one of Forbes’ World’s Top Companies for Women in 2024.
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