ECommerce Account Coordinator

Description

• Review product activity errors and provide data-driven recommendations for improvement.
• Prepare and distribute post-launch summary reports, monthly performance reports, and other VMI account reporting.
• Build and maintain strong relationships with customers and trading partners through regular outreach and feedback collection.
• Monitor inventory levels, analyze suggested stocking reports, stock out reports, and adjust replenishment variables as needed.
• Oversee day-to-day VMI account processes, including order point management, order building, review, and launches.
• Participate in professional development and ongoing education to stay current with industry best practices.
• Facilitate onboarding for new VMI customers and branches, as well as assist with trading partner set-up and data clean-up.
• Build and route automated returns worksheets/reports to trading partners.
• Respond to alerts, distinguishing between routine notifications and critical issues.
• Manage the return process, including recommended return reports and returns automation.
• Address seasonality requirements, including incremental bump orders and adjustments for accelerators/decelerators.
• Work closely with internal teams (platform support, field sales, eCommerce, etc.) and external partners to resolve issues and support VMI processes.
• Provide extended services such as forward buy for pricing adjustments and order splitting.

Requirements

• Two-year college degree preferred, with 3 plus years experience in customer service, inventory/account support, and a strong aptitude for technology or high school with 5 years exerience in customer service inventory/account support
• Communicate effectively through written and verbal channels, including routine notifications and meeting notes.
• Proficiency in Microsoft Office
• Strong verbal and written communication skills.
• SAP experience preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance