IT Administrator - WMS

Description

The IT Business Systems Administrator manages system configuration, security, and performance to ensure seamless operations. Collaborates with stakeholders to implement upgrades and enhancements, while providing end-user support and conducting data audits for accuracy. Integrate systems with enterprise platforms, troubleshoot issues, and contribute to disaster recovery planning and cross-functional projects. Ideal candidates have a degree in computer science, strong analytical skills, excellent communication, and thrive in a fast-paced environment.

• Monitor health and performance metrics for systems, proactively identifying and resolving issues to minimize downtime and optimize efficiency.
• Provide end-user support and serve as the primary point of contact for troubleshooting and resolving system related issues, escalating to vendor partners as needed.
• Collaborate with internal IT teams and vendors to integrate with other enterprise business systems and processes, such as, but not limited to, eCommerce, CRM and BI platforms.
• Develop and maintain system documentation, including user guides, standard operating procedures, and technical specifications.
• Coordinate and implement system upgrades, patches, and enhancements in collaboration with internal and external stakeholders and vendor partners.
• Manage system configurations, including user access, security settings, and customizations of modules for managed business systems.
• Participate in cross-functional projects and initiatives as a subject matter expert for business systems.
• Assist in the development and implementation of disaster recovery and business continuity plans for all critical business systems.
• Conduct regular audits and integrity checks for all systems to ensure the accuracy and reliability of system data.
• Stay abreast of industry trends and best practices recommending and implementing innovative solutions to enhance system capabilities.

Requirements

• Strong understanding of business processes and operations, with the ability to translate business requirements into system solutions.
• Familiarity with SQL databases and query languages for data analysis and reporting.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Minimum of 5 years’ experience in administering and supporting Epicor Eclipse ERP, TECSYS WMS, or related experience.
• Proficient in reading/ troubleshooting programming languages & databases, with a particular emphasis on low-code/ no-code environments.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Proactive mindset with a focus on continuous improvement and innovation.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Proficiency in Epicor Eclipse ERP and TECSYS WMS administration, including system configuration, user management, and troubleshooting.
• Knowledge of integration techniques and tools for connecting systems with other applications.
• Experience with project management methodologies and practices.
• Bachelor’s degree in computer science, information technology, or related field.

Benefits

• Life and AD&D Insurance
• Paid Parental Leave
• Accident Insurance & Critical Illness Coverage
• Career Development & Leadership Training
• Wellness Programs
• 401(k) Retirement Plan with company match
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Paid holidays, vacation, personal, and sick days
• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Pet Insurance
• Tuition Reimbursement

Training + Development

Interview process

Visa Sponsorship

Security clearance