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IT Support Specialist I
Myr Group
Tier 1 remote IT support for 3,000+ US/Canada staff, handling hardware/software issues.
6d ago
$50,000 - $60,000
Junior (1-3 years)
Full Time
Thornton, CO
Onsite
Company Size
8,500 Employees
Service Specialisms
Construction services
Electrical contracting
Energy services
Telecommunications
Project management
Engineering
Design-build
General contracting
Sector Specialisms
Electrical Transmission
Substations
Clean Energy
Renewable Energy
Utility-Scale Solar
Energy Storage
High-Voltage Substation
Transmission Line Interconnections
Role
What you would be doing
incident triage
issue resolution
escalation
compliance
sla response
ticketing
- Prioritize customer incidents and service requests based on severity and overall ability to perform job function
- Perform issue resolution for incoming help requests via phone and ticket system from end users including troubleshooting, installing, and upgrading software and hardware
- Identify and escalate incidents to proper teams; take ownership of critical incidents until ownership has been transferred
- Understand and comply with the Company’s Code of Business Conduct and Ethics and other industry-specific professional and ethical conduct standards
- Respond to incidents and service requests within Service Level Agreements, document progress and resolution within the company ticketing and tracking system
- Assist in the identification, diagnosis, and resolution of issues
What you bring
windows
lan/wlan
associate's
customer service
troubleshooting
problem solving
- Must have initiative and be able to work independently and prioritize multiple competing tasks
- Recent graduate to 2 years of technical support experience with Microsoft Windows operating systems on a LAN/WLAN
- Ability to troubleshoot technology problems and connectivity issues
- Associate's degree in Computer Science or technology-related field; combination of relevant education and experience considered in lieu of degree
- Regular and predictable attendance
- One year of experience in a customer service role (preferred experience in help desk role)
- Problem solving and analytical abilities
- Ability to explain complex IT concepts in simple terms
- Ability to exercise patience and professionalism during stressful situations
- Organizational skills with emphasis on detail and follow-up
- Decision making, problem solving, critical thinking, and analytical skills
- Strong troubleshooting skills of very complex systems
- ThrivePass Health & Wellness Reimbursement Program - Twelve hundred dollars annually for health and wellbeing-related purchases.
- Annual Paid Time Off starting at 15 days plus 10 paid Holidays (Cultural Celebration Day is a floating holiday).
- Generous 401(k) Plan with 100% match up to 6%; immediate vesting, and Annual profit-sharing potential.
- Company-paid business travel accident insurance.
- Dental - 100% employer-paid premium.
- Comprehensive benefits package - Medical, Basic Vision, Regenexx, Teledoc, Hearing, Mental Health (Low deductibles and out-of-pocket maximums) - Fifteen Dollar weekly premium for employee or employee plus family coverage.
- Commensurate with experience, paid weekly. Posted salary ranges are made in good faith. MYR Group reserves the right to adjust ranges depending on the qualifications of the selected candidate.
- Salary $50,000-$60,000 / year
- Superior educational assistance program (support for educational costs, internal training, and more!).
- Company-paid short and long-term disability, life, and accidental death & dismemberment.
- Various voluntary plans available including supplemental vision, accident and critical illness, ID theft, group legal, group auto & home, and additional voluntary life insurance plans for employees and dependents.
- Two days per week remote work option for non-field roles depending on position and performance.
- Employee Assistance Plan (EAP).
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship; applicants must already be authorized to work in the u.s.
- pre‑employment screening may include background check and drug testing.
Company
Overview
1891
Year of founding
Traces its origins to 1891, reflecting a long history of service.
Revenue $3.3B
Annual revenue
Generated over $3.3 billion in revenue in 2024, showcasing strong financial performance.
Top 5 ranking
Specialty contractor ranking
Consistently ranked among the top 5 specialty electrical contractors in the US.
- It operates via two main segments—T&D and C&I—tackling projects from high-voltage lines and substations to industrial buildings.
- Typical work ranges from crossing the Mississippi River to wiring stadiums, hospitals, EV charging, and solar farms.
- Its clean energy arm designs and builds utility-scale solar, storage, and EV charging infrastructure.
- Its network of subsidiaries enables local management backed by national-scale resources.
- Safety
- Integrity
- Creativity
- Responsiveness
- Teamwork
- Respect
- Initiative
- Safety is a state of mind, ingrained in our attitudes, values, goals, and behaviors.
16.4% Reduction
Direct Carbon Emissions
Reduced direct carbon emissions in 2022, achieving a significant milestone in lowering environmental impact.
$9.2M Investment
Energy-Efficient Technologies
Allocated to enhance energy efficiency and reduce emissions through advanced equipment and technologies.
$412M Projects
Renewable Energy Infrastructure
Completed solar and wind projects in 2022, contributing to the shift toward cleaner energy solutions.
$23.7M Allocation
Climate-Resilience Modifications
Dedicated to improving infrastructure resilience against climate change impacts.
- Calculated Scope 1 greenhouse gas emissions and set an intensity‑based CO₂e reduction goal of 15 % by 2032
- Worked on 100+ renewable energy projects in 2021
- Adopted green initiatives in offices and job sites (e.g., telematics fleet systems, waste recycling, LED lighting, occupancy sensors, efficient paper consumption, certified clean energy programs)
3/8 Board Members
Board Diversity
Three out of eight Board members are from diverse backgrounds.
$1.5M Donated
Charitable Contributions
Employees and subsidiaries donated over US $1.5 million to charitable causes.
10K+ Volunteer Hours
Community Service
Employees volunteered 10,000+ hours from 2019–2021.
43.5K Training Hours
Continuous Development
Employees engaged in 43,500+ hours of professional development and leadership training in 2021.
- Endeavor to promote diversity and inclusion across the organization and provide opportunities for diverse vendors and suppliers
- Focused on developing recruitment practices and building new partnerships to further diversify the workforce
- Senior‑leadership oversight includes Environmental, Social & Governance committee comprising independent directors
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