Provide end‑user IT support, hardware/software setup, training, and documentation.
7 days ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Ann Arbor, MI
Office Full-Time
Company Size
750 Employees
Service Specialisms
Architecture
Engineering
Planning
Urban Design
Landscape Architecture
Surveying
Construction Engineering
Facility Master Planning
Sector Specialisms
Architecture
Engineering
Planning
Urban Design
Landscape Architecture
Role
Description
tech support
software rollout
file sharing
imaging
asset management
knowledge base
Troubleshoot, install, and upgrade end-user software and hardware.
Provide on-site support at remote offices and outside of regular working hours as required.
Assist with company-wide software rollouts and technology upgrades.
Design and maintain user-focused informational articles and videos covering relevant technology topics.
Assist with employee onboarding and offboarding within the scope of assigned duties.
Provide guidance and training to other Information Technology team members when requested or required.
Maintain and troubleshoot file sharing systems for use with external users and organizations.
Field incoming service desk requests from users via ticketing system, email, telephone, and in-person in a timely, courteous manner.
Provide one-on-one or small group end-user training on relevant topics and systems on an as-needed basis.
Image, configure, and set up desktop and laptop computers and associated peripherals at employee workstations.
Coordinate shipping and reclamation of computer hardware to and from remote offices.
Maintain proper documentation and storage of deployed and available hardware assets.
Generate and maintain team-focused articles and documentation on recurrent issues and known solutions.
Work with outside vendors for product-specific support.
Requirements
computer hardware
enterprise software
windows 10/11
office 365
associate degree
problem solving
OHM Grad School
Knowledge of computer hardware, software, and mobile devices.
Working knowledge of modern enterprise computer hardware and software.
Ability to lift and carry devices and equipment of varying sizes and weights.
One to two years of experience in a relevant industry role or two years of active enrollment in a relevant degree or certification program is preferred but not required.
An Associate’s or Bachelor’s degree in Information Technology or an equivalent field of study is preferred but not required.
Experience with Microsoft Windows 10 / 11 & Microsoft Office 365.
Relevant industry certifications are beneficial but not required.
1+ year of equivalent work experience in an IT support role or active enrollment in a relevant degree program.
Excellent interpersonal communications skills.
Possesses talents and strengths in communication, conflict resolution, user education, problem solving, and self-education that allows them to excel in developing and maintaining strong relationships with staff and team members.
Benefits
Paid professional association membership.
Flexible Spending & Health Savings Accounts
BCBSM Medical, Dental and Vision
401(k) retirement savings plan with employer matching contribution
Tuition & Certification Expense reimbursement
100% Employer-Paid Life Insurance
Volunteer Service Leave
Short & Long-Term Disability Options
Voluntary Wellness Program
Company Profit Sharing
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1962 Founded
Year Established
Operational since 1962, the company has grown significantly over the decades.
$750M Revenue
Annual Revenue
The company generates approximately $750 million in revenue annually, ranking it within ENR’s Top 500 Design Firms.
750+ Professionals
Collaborating Experts
Over 750 skilled professionals contribute to the company's projects across multiple U.S. states.
The firm has evolved into a national community-focused design powerhouse.
Signature projects include urban parks, state park walkways, turbo roundabouts, bridges, and complex municipal infrastructure.
Known for offering full-spectrum services such as architecture, civil engineering, planning, urban design, landscape architecture, surveying, and construction engineering.
Specialisms span water, wastewater, stormwater systems, and urban and transportation design.
Frequent acquisitions, such as Griner Engineering and THY Inc., have expanded capabilities in MEP, surveying, and civil disciplines.
Projects serve both public and private clients, including municipal agencies, educational institutions, and Fortune 100 firms.
Their multidisciplinary ethos ensures that each project is informed by diverse expertise.
They blend technical rigor with community insight, creating infrastructure and design with lasting local impact.
Culture + Values
Client-focused
Collaborative environment
Creative problem solving
Innovative thinking
Integrity and transparency
Commitment to quality
Excellence in service
Environment + Sustainability
Net Zero 2035
Emissions Target
Aiming to achieve net zero emissions by 2035, reflecting a commitment to climate action.
Focused on reducing environmental impact through sustainable design solutions
Integrating green building principles in all projects
Pursuing continuous improvement in energy efficiency
Promoting low-impact development practices
Supporting renewable energy and clean technologies in projects
Inclusion & Diversity
Committed to fostering an inclusive culture where diverse perspectives are valued
Gender balance in leadership roles
Implementing training programs focused on inclusivity and diversity