Program Manager

Description

• Function in a technical support role to customers and Veolia teams, especially the KAM team, by providing knowledgeable expertise in chemical grouping, disposal options, approvals, RCRA & DOT regulations, and compliance. Provide guidance and administrative support to Veolia and its customers when determining the most cost-effective methods in delivering quality services at a high level of satisfaction while achieving safety and sustainability objectives. Provide/develop expertise for wastes not typically managed by Veolia and consult accordingly.
• Design and implement transition strategies to onboard new national customers.
• Provide program development and complete account management for national and key accounts.
• Support business development, operations, and technical teams to ensure and strengthen service delivery and address gaps in performance.
• Engage multiple internal teams across company divisions to coordinate the effective delivery of contract commitments and drive process improvements via standardization, policy/process development, best practices, etc.
• Manage assigned key/national accounts in all aspects including customer relations, project coordination, operations, issue resolution, reporting functions, etc. with an emphasis on expanding the business relationship.
• Identify new service projects and service lines where Veolia may expand upon its turnkey offering to meet the needs of new or existing customers. Develop new pricing and service strategies that leverage Veolia's current capabilities while driving and incorporating innovative solutions outside of Veolia's core services.

Requirements

• Knowledgeable of service delivery models within Veolia and the waste industry
• Eight or more years of progressive account management/project management experience in the waste industry.
• Computer proficiency
• Knowledgeable in program development and project management methodologies
• Knowledgeable in relevant regulations, environmental technologies, and internal and external disposal site capabilities
• Advanced degree a plus.
• Undergraduate degree.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance