Lead Spa Attendant

Description

• Ensure all amenities, towels, refreshments, and supplies are fully stocked and beautifully presented.
• Coordinate with Housekeeping, Engineering, and Front Office to resolve operational needs.
• Serve as the primary contact and supervisor for spa attendants during assigned shifts.
• Maintain pristine locker rooms, relaxation lounge, wet areas, and amenities throughout the day.
• Support adherence to OSHA, local regulations, and property-specific safety protocols.
• Update checklists, SOPs, and attendant guides as needed.
• Confirm that spa equipment, steam/sauna rooms, and public areas are functioning properly; report issues immediately.
• Assist in daily shift briefings and communicate all updates, service notes, and operational priorities.
• Support special events, VIP arrangements, and seasonal promotions.
• Train new spa attendants on protocols, guest experience guidelines, safety procedures, and product knowledge.
• Help manage locker assignments, inventory controls, and amenity orders.
• Assist the Spa Management team in maintaining daily operational standards, facility cleanliness, safety, and ambiance.
• Welcome guests warmly and anticipate their needs to ensure a seamless and personalized spa journey.
• Respond promptly to guest requests, preferences, and concerns, escalating to management when needed.
• Assist with inventory tracking, ordering, and monthly counts.
• Escort guests throughout the spa, ensuring they are comfortable, informed, and well cared for.
• Monitor workload and adjust attendant assignments to ensure efficient and balanced coverage.
• Ensure all health, hygiene, and safety standards are upheld, including proper sanitation of wet areas, lockers, and relaxation spaces.

Requirements

• Strong communication, organization, and guest-service skills.
• Previous experience in luxury hospitality, spa, or wellness environments required.
• Warm, polished demeanor and professional presence.
• Comfortable working in wet areas (sauna, steam, pools) and able to lift up to 30 lbs.
• Minimum 1 year of experience as a Spa Attendant.
• Ability to anticipate guest needs and deliver elevated, intuitive service.
• Strong problem-solving skills and ability to remain calm under pressure.
• High attention to detail and passion for maintaining a serene, luxurious environment.
• Lead by example, demonstrating luxury service standards, grooming, and professionalism.

Benefits

• Flexible schedule, including weekends and holidays.

Training + Development

Interview process

Visa Sponsorship

Security clearance