Fire Service Coordinator

Description

• Maintain warehouse inventory and participate in annual inventory counts
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e., outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues.
• Follows up on activities to ensure completion in an established timeframe.
• Answer incoming customer calls and resolve issues and/or take notes to pass to appropriate department
• Researches and follows up on questions identified during monthly business review.
• Communicates the action plan and services to be provided directly to the customer.
• Upon completion, reconciles all service requests daily.
• Develops and maintains viable long-term relationships with customers and subcontractors.
• Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need.
• Assists with creation of L&M quotations.
• Maintains consistent communication with assigned Technicians.
• Coordinate work with outside subcontractors to perform work for customers
• Facilitates administration of warranty claims.
• Create and facilitate service through PO generation
• Order material for fire alarm and sprinkler jobs

Requirements

• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Able to influence diverse teams to accomplish tasks/goals.
• Experience and/or basic project accounting or costing principals is desired.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Associates degree preferred
• High school diploma or equivalent required
• Minimum of 1 year of service industry experiences managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Benefits

• Global Advancement Opportunities
• Medical/Dental/Vision insurance
• Employee Assistance Program
• Short-Term and Long-Term Disability
• 401(k) savings plan with company match
• Wellness Program
• Competitive Starting Pay
• Health Savings Account (HAS)
• Comprehensive Benefits
• Life Insurance
• Referral Bonuses
• Paid Training

Training + Development

Interview process

Visa Sponsorship

Security clearance