Customer Excellence Specialist
Employer undisclosedRole managed by a recruiter
First point of contact providing support, guidance, and technical expertise to biotech customers.
26 days ago ago
£25,000 - £30,000
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Cambridge, England, United Kingdom
Office Full-Time
Role
What you would be doing
customer training
onboarding
relationship management
process improvement
customer support
feedback reporting
- Support training and onboarding of new customers where required
- Build strong relationships with both internal teams and external clients
- Work with cross-functional teams to improve processes and customer workflows
- Act as the primary contact for customer enquiries, troubleshooting, and guidance
- Track and report on customer satisfaction and feedback
What you bring
customer service
scientific knowledge
product knowledge
problem solving
communication
organised
- Previous experience in a customer service, account management, or technical support role (preferably in biotech, life sciences, or laboratory environments)
- Comfortable working with technical or scientific information
- Maintain high levels of knowledge about products and services
- Ability to solve problems efficiently and proactively
- Strong communication and interpersonal skills
- Organised and able to manage multiple priorities in a fast-paced environment
- Competitive salary and benefits
- Work alongside passionate scientists and a collaborative, innovative team
- Opportunity to develop your career in customer success within biotech
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Your recruiter
Your recruiting firm
- quietly expanded into a multi-service specialist.
- launched recruitment services placing engineers across energy, infrastructure, and green power.
- entered rail maintenance offering signaling, ultrasonic inspection, grinding, and training nationwide.
- investment in Bristol extended ultrasonic qualification and nuclear-grade inspection capabilities.
- 2022 acquisition and rebrand of Eldon Bureau added expert translation in 135+ languages under one roof.
- combine contracting and consultancy—NDT, rail, recruitment, workforce supply, and translation—for heavy-industry clients.
- projects span nuclear new-builds, hydrogen, wind farms, rail infrastructure, and international engineering hubs.
- unique blend of technical contracting and language services makes them a turnkey partner for global engineering programmes.
- rooted in Cumbria and family-run, they’ve grown to serve 22 countries with regional offices in the UK, Egypt, Ireland, and more.
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