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Night Concierge
Vita Group
Night Concierge responsible for providing premium services to residents in a luxury apartment complex, including reception, facility maintenance, and incident management.
17d ago
£13 - £13
Entry-level, Junior (1-3 years)
Full Time
Manchester, England, United Kingdom
Onsite
Company Size
1,500 Employees
Service Specialisms
Construction services
Engineering
Project Management
Design
Technical Services
Turnkey
Property Development
Consulting
Sector Specialisms
Medical
Healthcare
Long-term Care
Bariatric Care
Medical/Surgical
Home Care
Hybrid Medical Mattresses
Wheelchair Seating
Role
What you would be doing
stock management
facility inspection
issue resolution
facility maintenance
waste management
emergency handling
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
- Manage & store parcels correctly to allow residents to easily access deliveries as required.
- Manage room turn arounds, check-in and check-outs.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard. – Cleaning will account for a significant period of the Night Concierge duties.
- Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
- Be the main point of contact for any potential incident or emergency that may occur onsite.
What you bring
previous experience
customer service
communication skills
resilience
organisational skills
proactive approach
- Previous experience of working independently through the night would be helpful
- An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Resilience, with an ability to effectively navigate unexpected situations.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Previous Concierge experience would be an advantage.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Night Concierge is imperative to be available as required to ensure continuous service to residents.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- unfortunately, we are unable to offer right to work sponsorship.
- unfortunately, we are unable to progress your application further without satisfactory pre-employment checks which will include disclosure & barring service (dbs) checks.
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Company
Overview
- Committed to delivering innovative and reliable engineering solutions.
- Strong presence across multiple sectors, providing end-to-end services from planning to execution.
- Specializes in large-scale infrastructure and industrial projects, serving both private and public sectors.
- Diverse portfolio includes complex projects in energy, transport, and utilities.
- Reputation for quality and safety in delivering large, intricate projects on time and within budget.
100% Reuse
Core Trim Materials
Commitment to achieving full reuse of core trim materials in innovative practices.
- Safety is prioritized above all else; employees are expected to leave facilities in the same condition they entered.
- Integrity is maintained by making the right choices, even when challenging, to ensure trust with employees, customers, and partners.
- Resourcefulness is demonstrated through relentless problem-solving and customer-centric collaboration across divisions.
- Responsibility is shown through enhancing community relationships, environmental care, and fulfilling commitments.
56% greenhouse gas reduction
Emissions Progress
Exceeded 2030 target by reducing greenhouse gas emissions compared to the 2019 baseline.
Top 1% globally
EcoVadis Rating
Achieved a Platinum EcoVadis rating, placing the company in the top 1% of organizations globally.
99.3% waste diversion
Waste Management
Diverted 99.3% of waste from landfill, demonstrating strong commitment to circular economy principles.
25,422 tonnes repurposed
Material Recovery
Repurposed 25,422 tonnes of excess trim material in 2022, reducing waste and promoting sustainability.
- Joined UN Race to Zero, committing to achieving net zero emissions by 2050
- Science-Based Targets initiative validated; on track for 1.5°C warming limit
- 100% renewable electricity across the Group
- Developed Orbis ULTRA foam with up to 95% recycled content; circular-economy closed-loop solution
- Aims for 50% of product range to have sustainable alternatives by 2030
- All new product developments include a sustainable option
- Lost Time Incident Frequency Rate (LTIFR) at lowest-ever 0.14, reflecting safe & sustainable operations
- Introduced a diversity and inclusion policy to create a diverse, representative and inclusive workforce
- Require senior leadership recruitment partners to supply diverse short‑lists
- Recognise that equality and diversity principles lead to a healthier and more productive organisation
- Committed to complying with all employment legislation and opposing all forms of unlawful and unfair discrimination
- Encourage a culture where employees are treated with trust and fairness and cooperate actively in business improvement and innovation
- Invest in employee development and training to improve capabilities and organisational capacity
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