Shared Services Manager

Description

• Drive process improvements and champion innovation to keep us ahead of the curve.
• Foster a positive, collaborative culture where people feel supported and empowered.
• Monitor performance metrics and ensure compliance with KPIs and service standards.
• Lead and inspire a team to deliver exceptional service outcomes across claims, call centre operations, and small works coordination.
• Build strong relationships with clients and stakeholders, acting as the trusted point of escalation.

Requirements

• Degree-level qualification in Project Management, Property Management, Facility Management, Construction, or similar.
• Strong leadership skills with demonstrated ability to coach, motivate, and develop teams through change.
• Excellent communication and stakeholder management skills, with a customer-centric mindset.
• Proven management experience, ideally within business process outsourcing or facilities/residential management.
• Strategic thinking and operational excellence, including KPI analysis and workforce planning.

Benefits

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you'll find real opportunities to advance your career.
• Employee Assistance Program: professional support for you and your family when you need it most.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.

Training + Development

Interview process

Visa Sponsorship

Security clearance