Lead Host/Hostess

Description

• Ensure all guest needs are met to the required standard.
• Greet and warmly welcome guests at the door.
• Answer the telephone, book reservations, and move tables together to accommodate large parties.
• Monitor the open dining sections of the restaurant for empty and cleaned tables.
• Estimate wait times for guests, and monitor the guest waiting list.
• Escort guests to the dining room, and introduce them to their server.
• Correctly account for all payments taken.
• Approach all encounters with guests and employees in a positive, attentive, friendly, courteous, and service-oriented manner.

Requirements

• Ability to stand during the entire shift.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• High School diploma and/or experience in a hotel or a related field preferred.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.

Benefits

• Flexible and long hours are sometimes required.

Training + Development

Interview process

Visa Sponsorship

Security clearance