Fully integrated real‑estate firm developing, constructing, acquiring, investing in and operating quality residential communities.
The Community Manager is accountable for all performance metrics that define an asset’s success, overseeing site team members to meet financial and occupancy goals while delivering exceptional service to residents and prospects. This role enhances asset value through effective leadership and multitasking. The position reports to the Regional Director of Operations and supervises an Associate Community Manager, Resident Services Manager, Leasing & Marketing Assistant, Community Ambassadors, Maintenance staff, Groundskeepers, and Housekeepers.
Team management includes building constructive relationships, setting expectations, monitoring performance, and providing coaching and mentorship. The manager conducts daily staff meetings, weekly one‑on‑ones, handles recruitment, hiring, promotions, disciplinary actions, and prepares performance reviews and payroll timesheets.
Financial responsibilities involve analyzing reports to assess operations, maintaining expense controls, forecasting decisions, and preparing month‑end reporting packages. The manager recommends fund approvals, makes property purchases, reconciles expenses, and seeks efficiencies to increase Net Operating Income.
In leasing and marketing, the manager collaborates on marketing plans, tracks leasing velocity, adjusts pricing and specials, and monitors social media compliance. Responsibilities also include reviewing resident contracts, submitting leasing bonuses, and cultivating relationships with university partners and community stakeholders through on‑ and off‑campus events.
Facilities oversight requires planning and coordinating maintenance, repairs, remodels, and ensuring a clean, professional environment. The manager inspects the property, manages vendor contracts and budgets, and works with the Maintenance Supervisor on quarterly turn plans.
Customer service duties include directing the Resident Services Manager to execute the Residence Life program, conduct satisfaction surveys, resolve complaints and disputes, and maintain online reputation. Mediation techniques are used to facilitate communication and achieve mutual agreements.
Risk control entails adherence to Fair Housing laws, safeguarding confidential information, coordinating with insurance, fire, and police agencies, and maintaining incident documentation and emergency procedures. The manager also ensures technology policy compliance and evaluates site technology needs.
The role requires a high school diploma (Bachelor’s preferred) and at least two years of property management experience, preferably in student housing, with a completed leasing cycle. Strong written and verbal communication, problem‑solving, organizational skills, proficiency in Microsoft Office and property‑management software (Entrata preferred) are essential.
The work environment is moderate‑noise, physically demanding, and includes standing, walking, climbing, and occasional vehicle operation. Landmark Properties offers an inclusive, equal‑opportunity workplace and values integrity, transparency, and client relations.