Sales & Service Technician

Description

• Communicate the status of each job (completions and complications) and submit all necessary
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
• Install the additional products purchased by the customer as necessary.
• Perform yearly maintenance visits, examining work previously completed.
• Examines work done by the company and determines potential warranty or non-warranty work.
• Travel to a customer’s home on a pre-set appointment using a company vehicle.
• Perform reactive service appointments, diagnose, and fix any issues.
• Travel to customers' home based on assigned appointments
• The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.
• Build long-term relationships with customers and professionally represent Groundworks.
• Perform reactive service appointments, diagnose, and fix any issues
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• Recommends additional products and services to enhance or improve original installation or remedy a
• Perform annual customer maintenance visits, examining work previously completed
• Adhere to safety/health regulations and procedures when carrying out construction operations.
• Attend appointments scheduled by a Customer Care Representative. Appointments are scheduled based
• Execute appointments scheduled with customers
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non-warranty work
• Build long-term relationships with customers and professionally represent the company

Requirements

• Construction/Home Improvement experience preferred
• A valid, non-restrictive Driver's License is required
• High school diploma or GED or equivalent experience
• The employee must have excellent stamina.
• Seeing with the ability to read reports, data, statistics and information on computer screens are required.
• The position requires good manual dexterity (hand, hand and arm, two hands) and multi-limb coordination. It also requires the ability to quickly move arms and legs.
• 1 or more years of proven sales experience preferred but not required
• Proven customer relations experience preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance