Communicate the status of each job (completions and complications) and submit all necessary
Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
Install the additional products purchased by the customer as necessary.
Perform yearly maintenance visits, examining work previously completed.
Examines work done by the company and determines potential warranty or non-warranty work.
Travel to a customer’s home on a pre-set appointment using a company vehicle.
Perform reactive service appointments, diagnose, and fix any issues.
Travel to customers' home based on assigned appointments
The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.
Build long-term relationships with customers and professionally represent Groundworks.
Perform reactive service appointments, diagnose, and fix any issues
Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
Recommends additional products and services to enhance or improve original installation or remedy a
Perform annual customer maintenance visits, examining work previously completed
Adhere to safety/health regulations and procedures when carrying out construction operations.
Attend appointments scheduled by a Customer Care Representative. Appointments are scheduled based
Execute appointments scheduled with customers
Install additional products purchased by the customer as necessary
Adhere to safety regulations and procedures when carrying out responsibilities
Examine solutions installed by the company and determine potential warranty or non-warranty work
Build long-term relationships with customers and professionally represent the company
A valid, non-restrictive Driver's License is required
High school diploma or GED or equivalent experience
The employee must have excellent stamina.
Seeing with the ability to read reports, data, statistics and information on computer screens are required.
The position requires good manual dexterity (hand, hand and arm, two hands) and multi-limb coordination. It also requires the ability to quickly move arms and legs.
1 or more years of proven sales experience preferred but not required
Proven customer relations experience preferred
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
79 offices
operational scale
Groundworks operates through a network of 79 offices across North America, ensuring consistent quality and efficiency.
1.5M homes
restored residences
Over 1.5 million homes and commercial properties have been repaired by Groundworks, addressing issues like sinking concrete and leaky basements.
Inc. 5000
fastest-growing companies
Recognized consistently on the Inc. 5000 list, highlighting the company's rapid growth trajectory and business success.
3 US states
recent expansion
Groundworks has expanded its operations with acquisitions in Ohio, Montana, and Massachusetts, marking a significant national presence.
Founded in 2016 and headquartered in Virginia Beach.
Its vertically integrated model includes in‑house manufacturing and proprietary software systems, enabling consistent quality and efficiency.
The company has restored over 1.5 million homes and commercial properties, tackling issues from sinking concrete slabs to leaky basements with lasting repair solutions.
Financially, Groundworks has been recognized repeatedly—earning spots on the Inc. 5000 Fastest‑Growing Companies list and named Best in Business in 2023.
Beyond residential work, they serve commercial and industrial clients, offering tailored foundation and water‑management services backed by long‑term warranties.
Recent expansion includes acquisitions across the U.S. and Canada, including brands in Ohio, Montana, and Massachusetts, marking its emergence as a true national player.
A standout campaign saw partnerships with figures like Mike Rowe in “Go Below with Rowe,” spotlighting real trade craftsmen and the hands‑on drama of home rescue work.
Culture + Values
Integrity in all that we do.
Delivering exceptional service to our customers.
Fostering a positive work environment with open communication.
Commitment to safety, quality, and innovation.
Collaboration and teamwork to achieve shared goals.
Environment + Sustainability
2030
Net-Zero Emissions Target
Ambitious goal to achieve net-zero carbon emissions across operations by 2030.
Committed to reducing environmental impact across all operations.
Implementation of energy-efficient technologies and practices in all projects.
Sustainable materials sourcing and waste reduction programs.
Ongoing monitoring and reporting of environmental performance and progress.
Inclusion & Diversity
Focus on building a diverse and inclusive workforce.
Commitment to equal opportunity in recruitment and promotions.
Initiatives aimed at increasing gender diversity across all levels.
Providing resources and support for underrepresented groups.
Regular monitoring of workforce diversity metrics.