Assistant Manager, Human Resources, One & Only One Za'abeel

Description

• Ensure HR teams fully utilize SAP functionality for efficient administration, regularly analyzing reports and partnering with Data Analytics and Compliance to conduct audits.
• Document improvements and measure their impact, resulting in increased efficiency and higher satisfaction scores.
• Achieve high survey completion rates and increased platform adoption and engagement.
• Drive, implement, and report on the annual Colleague Engagement Survey and other accountability surveys, promoting and managing uptake of internal employee platforms (e.g., iKonnect).
• Drive employee engagement activity by planning and executing hotel colleague events and activities, and leading end-to-end event management.
• Provide timely and accurate HR operational support to internal customers and key stakeholders, ensuring a customer-centric approach and maintaining strict confidentiality in all HR matters. Consistently deliver high-quality service that earns positive feedback and upholds trust.
• Lead initiatives to refine HR operations, streamline processes, and enhance employee satisfaction.
• Manage onboarding and offboarding processes to create smooth transitions and positive experiences for new hires and departing employees.
• Ensure sourcing requests, invoices, and payments are processed promptly in collaboration with Finance and Purchasing teams, meeting supplier deliverables on time and adhering to budget requirements.
• Partner with Compensation & Benefits to proactively address payroll discrepancies or delays, resolving issues within agreed timeframes and reducing payroll-related complaints, so employees have high trust in payroll processes.
• Support internal communications through employee platforms, collaborating with ATD Employee Communications and other departments to deliver engaging messaging.
• Maintain accurate, up-to-date data in SAP, resulting in improved efficiency and minimal errors in payroll and business reports.
• Ensure communications are timely, relevant, and well-received, resulting in increased platform usage and positive employee feedback.
• When required, manage and oversee disciplinary processes, ensuring fair and consistent application of company policies.
• Maintain engagement and communication throughout, ensuring all documentation and steps are completed within service level agreements.
• Collaborate with Compensation & Benefits to keep SAP data up to date and compliant with audit standards, ensuring employees receive correct compensation on time and payroll changes are processed without error or delay.
• Support and guide managers through performance management cases, including documentation, meetings, and follow-up actions.
• Deliver successful events within budget, increase participation in engagement activities and surveys, and implement action plans that improve engagement scores.
• Delegate tasks to reception staff as necessary, ensuring completion on time and to the required quality standards, and regularly monitor progress to maintain high service levels.
• Take on additional responsibilities as directed by the Manager, HR, demonstrating adaptability and proactive support for evolving business needs.
• Advise managers on best practices for managing attendance, including absence monitoring and return-to-work interviews, so employee relations matters are resolved confidentially, professionally, and in compliance with legal and organisational standards, resulting in improved attendance and performance metrics.
• Oversee the HR reception area to ensure all colleague queries are managed to a timely conclusion, delivering great customer service and fostering a warm, welcoming environment for those seeking guidance and support from HR.

Requirements

• Bachelor’s degree (or equivalent) preferred but not essential.
• Proven experience in HR administration, preferably within luxury hospitality.
• Customer-centric mindset
• Discretion and confidentiality
• Excellent organisational, communication, stakeholder management and project management skills.
• Strong written and verbal communication
• Strong working knowledge of SAP and HRIS systems.
• Attention to detail and accuracy
• Demonstrated ability to manage multiple priorities and stakeholders.
• Adaptability and initiative
• Handle new tasks efficiently and adapt seamlessly to changing priorities.
• Problem-solving and process improvement

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance