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Office Operations Specialist
Stantec
Oversee and manage all soft services in the office, including housekeeping, pantry, cafeteria, mailroom, transport, waste management, pest control, landscaping, and front office operations, ensuring high standards of hygiene, efficiency, and compliance with company standards and legal norms.
16d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Pune, IND
Office Full-Time
Company Size
32,000 Employees
Service Specialisms
Planning
Engineering
Architecture
Interior Design
Landscape Architecture
Surveying
Environmental Sciences
Project Management
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
soft services delivery
cafeteria management
vendor management
sustainability practices
hygiene standards
transport coordination
- Ensure smooth delivery of all soft services including housekeeping, pantry, cafeteria, mailroom, transport, waste management, pest control, landscaping, and front office operations.
- Oversee cafeteria/food court management, ensuring quality, hygiene, vendor compliance, employee feedback handling, and continuous service improvement.
- Develop and manage vendor relationships for all soft services, ensuring SLA adherence, periodic reviews, and negotiation for costeffective service delivery.
- Drive sustainability practices such as waste segregation, ecofriendly housekeeping consumables, and energyefficient solutions in coordination with corporate sustainability goals.
- Ensure pantry and housekeeping operations maintain high standards of hygiene, cleanliness, and service quality across all office areas.
- Monitor and manage transport services (companyarranged cabs/shuttles, parking allocation, traffic management) to ensure safety, punctuality, and efficiency.
- Lead employee experience initiatives through workplace events, engagement activities, and hospitalitydriven services to foster a positive work environment.
- Conduct periodic audits and reviews of soft service performance, including MIS/MMR reporting, vendor scorecards, and employee satisfaction surveys.
- Ensure statutory and legal compliance in soft services areas (FSSAI, hygiene audits, waste disposal norms, fire safety, etc.).
- Act as a point of escalation for soft servicesrelated issues and ensure prompt resolution with rootcause analysis and corrective measures.
- Plan and monitor the annual training calendar for all outsourced staff on customer service, workplace etiquette, hygiene, and safety protocols.
- Conduct regular inspections of all office areas to ensure cleanliness, upkeep, and compliance with workplace safety and hygiene standards.
- Supervise and coordinate front office/reception services, ensuring professional client/visitor management, call handling, and courier/mailroom operations.
- Track and close employee helpdesk/service requests related to soft services within SLA timelines, ensuring preventive measures to avoid repeat issues.
- Develop and implement standard operating procedures (SOPs) for all soft services, ensuring consistency, efficiency, and compliance with company standards.
What you bring
client handling
stakeholder interaction
budgeting
ms office
sharepoint
communication
- He/She must be smart & have passion for Client Handling and interacting with multiple stakeholders.
- Experience in budgeting.
- Skills MS Office Suite, Sharepoint
- Good verbal and written communication skills with fluency in English & Hindi.
- Persons with additional qualification in safety, fire, ISO certifications, finance, MBA will be preferred.
- BI Dashboard development experience considered an asset.
- Qualification & Specialization (if any) Degree in – Hotel management / Hospitality Management / or graduation in any other field.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, for statutory and legal compliance in soft services areas
Company
Overview
Founded in 1954
Year Established
The company was established as a one-person environmental engineering practice in 1954.
MWH Global in 2016
Acquisition Year
Completed the acquisition of MWH Global to enhance expertise in water and natural resources.
450+ Offices
Global Presence
Operates across more than 450 offices on six continents, showcasing extensive global reach.
6 Continents
Geographic Reach
Maintains a strong presence on six continents through strategic expansion.
- Began as a one-person environmental engineering practice and has grown through strategic geographic and service expansion.
- Publicly listed on the NYSE and TSX, Stantec has completed major acquisitions to bolster expertise and strengthen global infrastructure portfolio.
- Headquartered in the iconic Stantec Tower in Edmonton, the company has delivered landmark projects like the Panama Canal Expansion and high-profile community developments.
- Leverages interdisciplinary teams of designers, engineers, scientists, and project managers.
- Typical projects span urban planning, civil infrastructure, water management, environmental assessment, energy delivery, and architectural design, serving public and private sectors.
- Blends technical prowess with visionary design in bold ventures such as designing its own mixed-use tower and leading multi-nation infrastructure projects.
- We Put People First
- We Do What is Right
- We Are Better Together
- We Are Driven to Achieve
2025
Carbon Neutrality Target
The company plans to achieve carbon neutrality in its operations by the end of the fiscal year 2025.
32,000
Employees in Sustainable Projects
Over 32,000 employees are working on climate-resilient infrastructure and future-proofing cities.
- Commitment to environmental, social and governance excellence across operations and client projects
- Issued Sustainability‑Linked Loan, tying financing to ESG metrics including Bloomberg GEI and environmental targets
- Publicly reported environmental performance in annual Sustainability Report (e.g., GRI‑aligned metrics)
43% women
Female Representation in Leadership
43% of board and C‑Suite positions are held by women in 2023.
18% pay gap
Global Gender Pay Gap
The global mean unadjusted gender pay gap is 18%.
3% compa-ratio
Gender Pay Gap Improvement
North America base pay compa-ratio gender pay gap improved by 3% in 2023 compared to the prior year.
7% score improvement
Gender-Equality Index
Score improved by 7% in 2023 in the Bloomberg Gender-Equality Index, which has been achieved for the fourth consecutive year.
- Named to Bloomberg Gender-Equality Index fourth consecutive year
- Female representation: more than 50% of entry-level staff are women
- 36 Women@Stantec regional employee resource groups active globally
- First globally to link senior credit facility pricing to Bloomberg Gender-Equality Index score
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