IT Functional Analyst

The IT Functional Analyst will play a crucial role in bridging the gap between business needs and technology solutions. This position involves analysing business processes, identifying areas for improvement, and implementing IT solutions that enhance efficiency and productivity.

• Plan and manage the delivery of improvements, ensuring that solutions are delivered on time and to budget and quality.
• Working with stakeholders and the wider applications team to ensure new developments are supported by dashboards within IFS ERP solution and added to the company data warehouse
• Analyse and document these potential improvements and identify technology options to deliver them.
• Provide ongoing support to business users, addressing any system issues or questions.
• Maintain comprehensive documentation of system configurations, requirements and processes.
• Ensure that all delivery aligns with Adler & Allan IT security policies and controls, relevant standards and all applicable regulation and legislation.
• Stay updated with industry trends and best practices to recommend innovative solutions.
• Monitor and evaluate the performance of implemented solutions to ensure they meet business objectives.
• Configure improvements in the IFS ERP solution or work with development teams to do so, test these solutions, including leading user acceptance testing (UAT), and address any issues that arise.
• Develop and deliver training materials to ensure users are proficient with the systems.
• Support and actively contribute to the wider IT organisation
• Develop functional specifications, system workflows, and detailed design documentation to deliver improvements.
• Work with business users and stakeholders to identify opportunities for improvement.

The holder of this role will have a good understanding of business process, a good technical understanding of the IFS ERP solution, the ability to deliver system improvements themselves or work with development teams to do so, and a real focus on improvement.

The role holder will have a significant background with the IFS ERP solution, good understanding of business process, good people skills and a strong focus on improvement and service.

This role will be particularly focussed on the Supply Chain (Procurement) & Commercial (CRM) elements of the IFS ERP solution. However, ability to work across other elements of the IFS ERP solution would be beneficial.

We are seeking an experienced IT Functional Analyst to work with the business to ensure that we get the most value from technology solutions, and particularly, our IFS ERP solution.

• Certification in ITIL, PMP, or similar credentials.
• Strong communication and interpersonal skills.
• Degree in Information Technology, Business Administration, or related field.
• Experience with data analysis and reporting tools (e.g., Excel, Power BI, Tableau).
• Experience with system testing and user acceptance testing (UAT).
• Manufacturing or services industry experience.
• Ability to work effectively in cross-functional teams and communicate with non-technical stakeholders.
• Experience of the IFS ERP system.
• Experience of ClickLearn
• Strong analytical, problem-solving, and troubleshooting skills.
• 3+ years of experience as an IT Functional Analyst or in a similar role.
• Strong understanding of business processes, system integrations, and software development lifecycles.
• Excellent written and verbal communication skills.
• Proficient in gathering and documenting business requirements, creating process maps, and writing functional specifications.
• Knowledge of project management methodologies (Agile, Waterfall) is a plus.

• Life assurance scheme (x4 salary)
• Enhanced maternity, paternity and adoption pay and leave
• Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants
• Competitive annual leave plus bank holidays
• Employee assistance programme (access to GP appointments and mental health support)
• Company pension
• Training and career progression opportunities