Hospitality Attendant - Orlando

Description

• Act as Brand Ambassador: Take ownership of each and every guest. Be yourself and spontaneous, avoid confusing the guests with slang or hospitality jargon. Show a genuine sense of interest and care to guest challenges and offer appropriate resolutions as per the policies.
• Restocking: Continually prepare and restock all items and serve guests in a timely manner.
• Inventory Management: Review inventory upon receipt of deliveries, store the items appropriately and document final inventory.
• Attentive Service: Provide attentive and detailed service to all guests; use suggestive selling techniques when referring to menu options and retail offerings and cordially share information about our Company services and destinations.
• All is One: Actively support your fellow coworkers to achieve success as a team. Collaborate with other servers, bartenders, and kitchen staff.
• Monitor and review all Brightline communication channels, including our company intranet and bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.
• Assistance with Inventory: Assist the Station Manager with inventory of food and beverage items as required.
• Quality Check: Visually check that the quality of products meets established standards; clean, remove or fix items that do not.
• Anticipatory Service: Listen and respond to guests’ questions, requests, or complaints promptly, solving as many as you can now or communicating with others as appropriate.
• Presenting Menus: Present menus, serve, and help customers select food/beverages.
• Be Attentive and Energetic: Be warm and engaging with all our internal and external Guests. Personalize the experience. Maintain a polished appearance and greet all guests with enthusiasm and energy. Be attentive, provide anticipatory service, and resolve grievances before they escalate.
• Offer Alternatives: Whenever you cannot fulfill a guest request, offer relevant options for the guest to choose from. Be knowledgeable of seating options; take the opportunity to upsell when appropriate.
• Follow All Grooming Guidelines: Your uniform is your business card. Maintain a polished appearance and greet all guests with enthusiasm and energy.
• Equipment Maintenance: Ensure all equipment is in working order and is prepared for the next shift, and report all maintenance issues promptly to the Station Supervisor or Manager.
• Time and Temperature Logs: Record accurate time and temperature logs at established intervals to ensure freshness.
• Preparation and Service: Prepare and serve hot and cold food, beverages and snacks adhering to Company standards; ensure guests are satisfied with their selections and engage in friendly conversation throughout. Serve alcoholic beverages adhering to Company established standards, including visually checking and verifying proper identification.
• Service Recovery: When a guest is dissatisfied with a product or service, demonstrate empathy and offer solutions that best address the guest's needs. Offer food and beverage to guests using guest recovery carts when trains are delayed.
• Be Proactive: Give the guest your full attention and anticipate their needs. Provide guests with information on available routes and timetables, platform locations, ticket prices, station offerings, local offerings, and train features. Help at the bar and food and beverage deliveries as needed.
• Be Knowledgeable: Be aware of product offerings and stay current with all relevant information.
• Serving and delivery of food: Serve food to guests at guest specific location and deliver food to dedicated pick-up location.
• Work Area Maintenance: Ensure the Bar, Premium lounge, and all work areas are clean, presentable, and free of hazards.
• POS: Become knowledgeable on the Point-of Sales system and utilize the devices to place orders and collect payments.
• Information Transfer: Communicate with teammates to ensure the timely and detailed transference of information.

Requirements

• You are a natural person, comfortable with retail, food, and beverage sales.
• Staying positive for hours on end (including in stressful times); you adapt your communication style to fit a diverse group of people.
• You possess prior experience working in a food and beverage establishment.
• You can work shifts, including weekends and holidays.
• You love keeping busy at work and are conscious of safe food handling practices.
• Proactive Reporting: Have a proactive approach in reporting maintenance and operational issues as encountered.
• You are at least 18 years old.
• While you do not have to be a mathematician, you possess basic math skills.
• You have sound judgment, thinking and acting independently, expressing clear and effective verbal communication skills to interact with guests and other teammates to ensure exceptional guest service.

Benefits

• Welcome Guests with Enthusiasm and Care: Genuinely welcome guests with a warm smile and a sincere greeting, engaging in conversation when appropriate. Use the 10/5/First/Last rule to make every impression positive and memorable.

Training + Development

Interview process

Visa Sponsorship

Security clearance