Housing Repairs Area Manager

You'll be the vital link between our operating model and frontline delivery—using data, insight, and local knowledge to drive continuous improvement and resolve issues early.

You'll ensure that decisions are made with our customers and values at the heart, building trust and delivering a property repairs and maintenance service that reflects what matters most to the people who live in our homes.

Lead locally. Deliver quality. Put customers at the heart of every repair.

This role is to cover the Derbyshire Dales, covering the area centred around Matlock and Chesterfield.

Reporting to the Localities Operations Manager, you'll make sure day-today operations run smoothly, driving performance, supporting your team's development, ensuring compliance with regulatory and health and safety standards, and a strong focus on customer satisfaction.

• Delivery of improvements, cost-efficiency, and sustainability outcomes
• Lead day-to-day delivery of property repairs and maintenance services, ensuring safety, quality, and efficiency.
• Make informed local decisions aligned with customer needs, compliance requirements and value-for-money goals.
• Promote sustainability goals and responsible resource use.
• Covering Derbyshire Dales
• Champion a customer-first approach—owning service delivery and resolving complaints early.
• Ensure compliance with HSEQ and regulatory standards.
• Support change by communicating clearly, building resilience and helping the team adapt.
• Monitor team activity against budgets and KPIs, escalating risks and opportunities to your Localities Operations Manager.
• Collaborate across teams and with contractors to deliver joined-up services.
• Manage team performance through coaching, 1:1s, and development using tools like the Multi Skill Framework.

As this is a customer facing role a DBS is also needed as part of our vetting process.

Platform Property Care are looking for a passionate and experienced Repairs, Voids and Maintenance Area Manager/ Delivery Manager to lead a team of multi-skill trade operatives in delivering safe, efficient, and customer-first property repairs and maintenance services across the Derbyshire Dales.

There will be regular operational travel around your locality, so a driving licence is essential.

• Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
• Strong technical knowledge of property maintenance and building compliance
• Confidence in using digital systems and promoting data best practices
• Proven experience in leading teams in a Housing/ Construction environment and driving service improvements, in both or either a responsive repairs or voids maintenance delivery

• £48,526 per annum
• High employee engagement and low voluntary turnover
• 95% customer satisfaction with repairs and estates
• 85% first-time fix rate