Neighbourhood Team Leader

Reporting to the Regional Neighbourhood Manager, you’ll take an operational lead in ensuring our neighbourhood services are delivered effectively, consistently, and in line with MSV’s policies and values. You’ll be a key driver of service quality, helping to shape vibrant, inclusive places where people feel proud to live.

• Proactively identify and respond to the challenges faced by our customers and communities, empowering frontline teams to deliver resilient, responsive services that truly make a difference.
• Operate within the Regulator of Social Housing’s Consumer Standards, ensuring our services meet the highest levels of quality and accountability.
• Manage and support Neighbourhood Officers and Coordinators, driving performance and fostering a culture of collaboration, accountability, and community wellbeing.
• Take the lead on managing high-level rent arrears, ensuring efficient recovery in line with policy and sector best practice. Your work will help safeguard MSV’s financial sustainability and exceed income targets.
• Strengthen relationships both internally and externally, working collaboratively across teams and with partner agencies to enhance the customer journey and promote joined-up working across neighbourhoods.
• Champion Customer and Community Needs
• Contribute to the ongoing development and enhancement of MSV’s Neighbourhood Strategy and Offer, providing clear direction and promoting our values and ethos across the team.
• Shape Strategy and Drive Improvement
• Ensure Regulatory Compliance
• Build Strong Partnerships

We’re looking for an experienced and enthusiastic individual to join our established team and help lead the delivery of a holistic tenancy, property, and neighbourhood management service. This role is all about understanding the full picture — People, Property, and Place — and using that insight to make a real difference in our communities.

• Focused on strong Income collection – Proven track records of reducing rent arrears.
• Excellent interpersonal skills, with a friendly, professional approach and the ability to build positive relationships across teams and with external partners.
• A track record of coaching and developing team members, helping them build their skills and meet performance standards.
• Proven experience in neighbourhood management, including successfully leading and supporting staff to deliver high-quality services.
• Strong organisational skills, with the ability to deliver high-quality work on time and manage competing priorities in a fast-paced environment.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

• Company pension scheme with up to 10% matched contributions.
• Life assurance subject to being a member of our company pension scheme.
• Essential car user allowance to support you with car running costs.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
• Flexibility on where you work with home working kit provided – at least 2 days per week are required in our offices.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• A commitment to continuous professional development, with evidence of ongoing learning and growth in both leadership and housing management.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.